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Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

Vonage, part of Ericsson, has announced the launch of a native integration with ServiceNow Voice. The solution embeds voice and real-time AI capabilities directly into ServiceNow’s Customer Service Management (CSM) and IT Service Management (ITSM) workflows for Vonage Contact Center (VCC) cust

• Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

  CX Today 24 Mar 2026

  Vonage, part of Ericsson, has announced the launch of a native integration with ServiceNow Voice. The solution embeds voice and real-time AI capabilities directly into ServiceNow’s Customer Service Management (CSM) and IT Service Management (ITSM) workflows for Vonage Contact Center (VCC) cust

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