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The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It

In this episode of CX Today, host Rob Wilkinson is joined by Kathryn Simons Porter, Founder of Flourish Business Consulting, to unpack the “AI and trust paradoxes” showing up inside customer experience programmes. Kathryn explains why implementation breaks down when organisations treat AI as a tech

• The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It

  CX Today 23 Mar 2026

  In this episode of CX Today, host Rob Wilkinson is joined by Kathryn Simons Porter, Founder of Flourish Business Consulting, to unpack the “AI and trust paradoxes” showing up inside customer experience programmes. Kathryn explains why implementation breaks down when organisations treat AI as a tech

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