Pegasus Airlines has invested in Zingly.ai to deploy voice AI across its contact centre, with the first application already live and a phased rollout planned through mid-2027 targeting the airline's t...
Zendesk administrators face a fundamental architectural decision: whether to standardise on native AI capabilities or integrate third-party marketplace solutions like Eesel, Aissist, Stylo, Ultimate, ...
Vesta's $30M funding round signals a decisive shift in how back-office automation is being approached: rather than layering AI onto legacy systems, the company is building agent swarms purpose-built f...
‘Dystopian’: Co-op becomes latest firm to put staff under AI surveillance The Guardian
Bringing CRM into the flow of work and agents into business process for sales and service teams Microsoft
AI Translation Needs More Than Speed to Serve Global Customers CRM Buyer
Webex Dialog targets long-tail customer relationships with AI TechTarget
Siena's $17M Series A funding round signals accelerating investment in contextual AI for customer service, specifically targeting the gap between transactional history and support interactions. The pl...
TikTok is embedding a conversational AI shopping assistant directly into its platform, enabling customers to discover products, receive contextual recommendations, and complete purchases without ever ...
Deutsche Telekom's 2.5 billion euro cost-reduction target by 2030 represents a deliberate, infrastructure-wide deployment of AI across customer service, network operations, and back-office functions. ...
Retail Control Systems has launched Brijjworks, a unified commerce platform engineered for thrift retailers facing mounting operational pressure from rising donation volumes, staffing constraints, and...
If You Invested $1,000 in Zendesk Inc (ZEN) Stock Titan
Virgin Media O2's decision to establish a dedicated Newcastle team focused on reducing repeat customer calls signals a fundamental shift in how major telecoms operators are approaching contact centre ...
Charting the AI Course: How Newell’s Navigators and Voyagers Are Steering the Ship Consumer Goods Technology
AI systems are now autonomously resolving support tickets rather than merely triaging or categorising them—a fundamental shift in how generative AI is being deployed within support operations. This re...
AI-driven personalization has emerged as a central strategic priority across enterprise CX operations, yet the narrative around implementation reveals a fundamental tension between promise and executi...
Commonwealth Bank deployed an AI customer service bot that customers have rejected as inadequate, particularly when the institution simultaneously reduced savings rates—a timing that amplified frustra...
Outcomes-based AI pricing works in theory -- but in practice? TechTarget
RAK Ceramics Adopts AI Across Group Operations to Boost Efficiency - News and Statistics indexbox.io
Customer dissatisfaction with AI-driven service is now quantifiable and severe. An Alchemer survey of 2,000 U.S. consumers found that nearly 9 in 10 report AI has harmed their experience, with two dom...
AI hallucinations are fundamentally reshaping the power dynamic between customers and support teams, but not in the way vendors promised. Across hospitality, retail, education, and public services, fr...
CFOs On the Move: Week ending Oct. 2 CFO.com
I cannot provide an analytical assessment of this story because the sources provided contain only headline fragments with no substantive content, context, or reporting details. The primary sources lis...
Photon's $4.5M seed round signals a fundamental shift in how conversational interfaces will be delivered to end users—not through dedicated applications, but through messaging platforms where users al...