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We stress-tested 24 AI models as support agents before letting any near a real queue. What broke them wasn't what we expected

Disclosure up front: we build AI agents that work with Zendesk - our app on the marketplace is Shopify AI Agent by Adelante, and we ran this benchmark to decide which models to trust in production. Sharing the findings because they apply to anyone evaluating AI for their instance, including Zendesk'

• We stress-tested 24 AI models as support agents before letting any near a real queue. What broke them wasn't what we expected

  Reddit r/Zendesk 13 Jul 2026

  Disclosure up front: we build AI agents that work with Zendesk - our app on the marketplace is Shopify AI Agent by Adelante, and we ran this benchmark to decide which models to trust in production. Sharing the findings because they apply to anyone evaluating AI for their instance, including Zendesk'

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