I’m checking a specific Zendesk workflow and trying to avoid building something that native export or Explore already solves. Use case: SupportOps / QA lead needs a weekly or monthly Google Sheet with...
KT's customer forum and AI education programme in rural South Korea represents a deliberate shift in engagement strategy away from metropolitan centres. The initiative, held at Okdong Elementary Schoo...
ive set up procedures and dialogues for our zendesk ai but an observation we have is that it only applies to first time users on chat. our chat operates as a continuous conversation and doesn't open c...
https://seaticket.ai/ Comments URL: https://news.ycombinator.com/item?id=48582459 Points: 1 # Comments: 0
I run a support team of eight at mid sized Saas and we turned on Zendesk AI features about four months ago hoping it would take a real world of our plates. The replies it features sends are honestly f...
I am looking at tickets and unable to continue. I think I am quitting my job. We switched over to Zendesk from Helpscout last year. At first I was happy, Helpscout has its issues. But Zendesk is desig...
work in technical support, and one of the biggest time sinks used to be first‑day login issues. Every Monday, same story — new users couldn’t sign in because something was missed in setup. Instead of...
Struggling to create a view where all tickets that come from one specific email address goes under. Anyone have a guide please? submitted by /u/HikenNoSabo7 [link] [comments]
Hello!! Is there any way to have a macro automatically add external users as CCs on a ticket? We're trying to streamline customer communications. Ideally we'd have a customer specific macro that sets...
Just completed the admin certification for zendesk - however, no score was provided. Any experience here and what was the outcome? submitted by /u/Jdizza12 [link] [comments]
I'm hoping someone here can help. I have a dispute with a company that are insisting that they emailed information to me, ive checked all my inboxes and have received nothing. I don't belive...
I need some help. I'm currently working on a service ticket system for a product, and I'm designing the database model for ticket conversations. I'm looking for ideas and best practices, especially fo...
Hi all! For some of the problems I've run into as a Zendesk administrator and Support Operations professional, I decided to build solutions for them. I'm curious if others have experienced the same is...
Dear Zendesk, Email chains looping in GMail (and probably other email services / clients), look just awful after they've been through the wringer of Zendesk a few times -- with the history all appeari...
Hi everyone, I'm excited to invite you to an upcoming Zendesk Community event focused on the future of contact centers and customer experience. We'll discuss how AI, automation, and modern contact cen...
Running support through Zendesk and deflection numbers look acceptable on paper but the AI just handles the easy stuff and dumps everything else back on the team. What I actually want is something tha...
Anyone else having log in issues today? I can log in, but it just says "loading chats" then fails. Have tried their support, but so far no luck getting in touch with a person. submitte...
Latest feature I added: ↩️ Undo Send — every reply gets a 10 second cancel window before actually sending. You can also hit “Send now” instantly if you’re sure. Also added: • Close all ticket tabs at...
Our business is M365 and Zendesk (amongst other things). We're not really interested in triage or generating replies or gauging sentiment. Out biggest issue is when an issue is spread across multiple...
Zendesk won't let me reduce seats despite me starting account review conversations 2+ months before my end date. Their customer service is so bad, we were begging for responses. Constantly had to foll...
Article URL: https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours Comments URL: https://news.ycombinator.com/item?id=48310604 Points: 1 # Comments: 0
Hi everyone, I've been building a project called ZenTemple - a tool that generates Zendesk Guide / Help Center themes from a short business description. Here is the link: https://zentemple.app/ The MV...
Been using Zendesk for a while and kept running into the same small frustrations every day. No "undo send", ticket tabs piling up, no way to quickly jot something down without leaving the ti...
We have recently set up the messaging bot on Zendesk but the live chat is popping up as tickets so we arent picking them up as quickly as we would like. Does anyone know if there is another way for th...