Hi everyone, I’m curious how folks are organizing their Zendesk knowledge bases when balancing human agents and AI agents. Much of the advice around deploying AI agents suggests that the knowledge you...
DSG’s Atlanta AI Forum to Showcase How Leading Distributors Are Scaling AI Distribution Strategy Group
Hi everyone, I’m building components for our upcoming Omnichannel routing launch. I’m an admin but not a developer. Everything worked fine last week, but I am now hitting a major blocker when assignin...
Hey all , new to zendesk and activated my help center , Just want to know whether zendesk's help center uses `zaf_sdk.min.js` or not submitted by /u/Ok_Change_5175 [link] [comments]
Zendesk automation and trigger configuration presents a critical operational challenge when end-user-initiated ticket resolution intersects with backend workflow logic. The core issue centres on a see...
The debate over AI chatbot gatekeeping has crystallised around a fundamental design principle: automated systems must never become barriers to human support. The argument centres on organisations depl...
Configly's introduction of a genuinely free tier—rather than a time-limited trial—represents a deliberate shift in go-to-market strategy for a niche CX tooling vendor. Built by someone working in Zend...
AI-powered ticket closure without human intervention has created an operational blind spot for support teams using Zendesk and similar platforms. The core problem is straightforward: standard audit wo...
Is there anyway i can speak about i issue i'm having? i need to ask a question to one of the people submitted by /u/Such_Patient_8753 [link] [comments]
AI agent bot on messaging, chat hours 9am to 7pm Pacific. Outside business hours we want true async: customer asks, bot says "we'll reply within 24h, no need to wait," and the session stays...
Fairly beginner level understanding of Zendesk Analytics. What are the best use cases for using calculated attributes? How can I go about becoming fluent in using calculated attributes? Currently just...
Hello there, hope everyone is doing well :) I’m currently working as a ZD Admin (it’s been 2 years) for a mid sized company. I also worked 2 years at Zendesk, in Technical Support (advocacy). I have r...
Hello, I work for a quite big company, and they do not allow macros as they say it slows down zendesk. I was using them anyways for 2 years now, and now they asked me to remove them. How does this “la...
Hey everyone, Full disclosure, I work at Geckoboard, and I wanted to share something we've built that might help some of you. We've put together an MCP that connects Claude, ChatGPT, and other AI tool...
I'm a Zendesk admin at a large Scandinavian e-commerce support team, and as our support email is public, this means we get tons of spam in our ticket inbox. We're talking hundreds a day! annoying mark...
Currently the user types are bifurcated as End-users and Signed in Users... If i want to see which email id viewed the articles is it possible? I know it is possible for the scenario where users start...
Hey everyone, For those using or testing Zendesk AI, how do you handle cases where the answer depends on internal context that is not clearly documented? I’m thinking about things like billing excepti...
Lately, Zoho SalesIQ has been a nightmare full of bugs and errors on mobile and desktop apps I’m looking for a more reliable and less buggy alternative and considering switching to @LiveChat, @Comm100...
I'm using a JLab Bluetooth/USB headset with Zendesk Talk, and I'm trying to figure out the best way to eliminate background noise during calls. I have kids at home, so sometimes there are voices or ca...
Disclosure up front: we build AI agents that work with Zendesk - our app on the marketplace is Shopify AI Agent by Adelante, and we ran this benchmark to decide which models to trust in production. Sh...
Hi, I'm looking for a way in Zendesk to group edit and reorder macros. We have over 500 macros in our account, and doing it manually takes a lot of time and is tedious. Is there a way to fasten this p...
Platform consolidation is reshaping the competitive landscape in AI-driven customer service, with established vendors acquiring AI-native capabilities rather than building them organically. [Legacy CX...
I’m setting up Zendesk using email forwarding from a Microsoft 365 shared mailbox. The mailbox receives email fine, but forwarding to Zendesk fails with: 554 5.7.520 Access denied, Your organization d...
I know that this is a Lite Agent limitation but all of our internal employees use the help center for submissions to our support agents. They select a form and submit but those submissions don’t appea...