Community platforms are shifting from peripheral engagement channels into operational infrastructure for customer retention, but only when strategy precedes platform selection and content governance b...
I'm struggling to find a way to create a custom field to which I can upload photos (that I would then add to a custom form in order to create a workflow that's necessary for my company's business oper...
Article URL: https://www.intigriti.com/researchers/blog/hacking-tools/hacking-ai-customer-service-agents Comments URL: https://news.ycombinator.com/item?id=49699526 Points: 18 # Comments: 0
Hi everyone, I am just curious how did you guys handling compliances for your conversation between human/ai and customer. It can create buisness liability by the way also there are many cases happen....
Curious how Zendesk teams handle this. Whether a message is written by a human agent or an AI agent, mistakes happen. Things like: accidentally promising a refund giving the wrong pricing or policy in...
Article URL: https://github.com/mirza-rizvi/ResolveHQ Comments URL: https://news.ycombinator.com/item?id=49665864 Points: 1 # Comments: 0
I’m curious what people here actually spend most of their time doing. What’s something you have to deal with over and over again that feels like it shouldn’t need a human every time? Could be anything...
Has anyone experienced days delay to updates in ticket audit records? I’m using the details to determine if automation, internal, or external member solved a ticket. But I’m now days behind, so levera...
I’m trying to understand what actually makes customer support teams waste the most time. For people working in customer support / running a support team: What type of ticket do you get over and over a...
Is anyone else finding the new Merge Ticket flow less than great? For my team, the huge pain is the Public Reply by default. I saw an option to make all ticket interactions Internal Note by default bu...
i need you help ,I'm a developer, not a support person, so I'd rather ask than assume. I keep hearing that a big chunk of ticket volume is the same handful of questions over and over. I'm trying to un...
I am New To here, Can someone tells me what's going?? submitted by /u/Own-Travel-7201 [link] [comments]
Hi all, I’m a cofounder at Klarion, a Zendesk technology partner. We are former Zendesk customers ourselves and built an AI tool to answer a question that we found difficult with traditional ticket an...
A Zendesk user raised concerns about compliance exposure following the EU AI Act's enforcement from August 2026, flagging that the regulation's stringent requirements create material risk for support ...
Hey, came across an event happening in Amsterdam soon that felt relevant for folks here. It's a small free session aimed at SaaS directors on the support/CX side, basically about keeping support from...
A parent at Tesoro High School built an unauthorised AI helpdesk that indexes publicly available school information—bell schedules, PDFs, Google Docs, calendars, enrollment forms—and surfaces answers ...
Article URL: https://handoru.ai/ Comments URL: https://news.ycombinator.com/item?id=49584181 Points: 1 # Comments: 1
A Zendesk marketplace vendor has launched screenshot automation tooling designed to solve a persistent operational friction point: keeping product documentation visually current as software evolves. L...
I'm hoping someone can help here, the default sender email address is constantly changing to a different email. There seems to be no rhyme or reason, when creating a new ticket it's post luck whether...
https://preview.redd.it/ne7h96ziobnh1.png?width=907&format=png&auto=webp&s=988c9d73a5905028e170af65ba6991e892f7877e From everything I've seen there should be 4 levels here. Urgent/High/Nor...
Hey all. I'm fairly new to systems management on the ZD side and I'm trying to simplify. We've had several employees that occasionally help out with tickets and update the KB but it's become fairly ch...
Hey everyone, I’m a solo dev, and I've noticed a recurring nightmare for engineering and support teams: critical Zendesk tickets get lost, or engineers get constantly interrupted across random Slack c...
I spent like three weeks completely revamping our entire ZD Guide. beautifully formatted articles, massive FAQ section, literally step by step screenshots for every single common issue. tbh it feels c...
Article URL: https://aimujib.com/ Comments URL: https://news.ycombinator.com/item?id=49494653 Points: 2 # Comments: 0