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Lite Agents don’t see their form submissions in My Requests

02 Jul 2026 1 source

Zendesk

I know that this is a Lite Agent limitation but all of our internal employees use the help center for submissions to our support agents. They select a form and submit but those submissions don’t appear in the “my requests” in the help center. Does anyone know of a fix or work around where they can s

Sources

Lite Agents don’t see their form submissions in My Requests

Reddit r/Zendesk 02 Jul 2026

I know that this is a Lite Agent limitation but all of our internal employees use the help center for submissions to our support agents. They select a form and submit but those submissions don’t appear in the “my requests” in the help center. Does anyone know of a fix or work around where they can s