← Back to news

Does your reopen rate match what Zendesk’s reporting shows?

Do you track reopen rate on AI-resolved tickets separately from the built-in reporting? Curious whether the native number matches what you actually see. submitted by /u/memelordaf13 [link] [comments]

• Does your reopen rate match what Zendesk’s reporting shows?

  Reddit r/Zendesk 07 Aug 2026

  Do you track reopen rate on AI-resolved tickets separately from the built-in reporting? Curious whether the native number matches what you actually see. submitted by /u/memelordaf13 [link] [comments]

• The Inaugural Gartner Magic Quadrant for Customer Service Knowledge Management Systems 2026: The Rundown
  2 sources 05 Aug 2026
• Parloa Study: Older Consumers Are The Most Loyal To AI-Powered Customer Service
  1 source 04 Aug 2026
• Gartner Survey Finds 87% of Customers Say Companies Using GenAI for Customer Service Must Provide Access to a Human Agent
  1 source 04 Aug 2026
• DSG’s Atlanta AI Forum to Showcase How Leading Distributors Are Scaling AI
  1 source 04 Aug 2026
• Pivot table style report? Is it possible?
  1 source 06 Aug 2026