Stanford researchers are presenting autonomous AI agents designed to function as independent scientists, capable of executing entire drug discovery workflows without human intervention between stages....
New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support Business Wire
New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support 01net
Salesforce survey: 70% using AI for customer service see returns NewsBytes
Maven AGI's emphasis on third-party benchmarks signals a deliberate positioning strategy in a market where vendor claims about AI performance have become increasingly difficult to differentiate. By an...
Survey: Poor automated customer service leads some consumers to switch brands Chain Store Age
Self-Harness represents a fundamental shift in how enterprises can optimise AI agent performance without building proprietary language models. The framework enables AI agents to autonomously refine th...
Survey Finds Demand for Blended AI and Human Service MarTech Cube
A categorical shift has occurred in how agentic AI performs within contact centres. According to CCW Digital research commissioned by SoundHound AI, 96% of organizations with active agentic AI deploym...
The 96% ROI success rate reported by SoundHound AI's 2026 study marks a decisive inflection point in agentic AI adoption. Organizations with production deployments are now delivering measurable return...
SoundHound AI (SOUN) Stock: New Agentic AI Study Signals Strong ROI parameter.io
Info-Tech Research Group's 2026 Data Quadrant Report positions HubSpot Service Hub and Freshdesk as enterprise champions, whilst HelpDesk and Zoho Desk lead the midmarket segment, all recognized on ve...
The ServiceForge survey reveals a critical inflection point in customer service strategy: despite years of investment in automation and AI-driven deflection, customers are actively demanding human int...
Announced on Rollout on June 17, 2026 June 17, 2026 Zendesk is adding AI-generated descriptions for individual access log entries to make complex event data easier to interpret at a glance. This annou...
Liveops research has identified a critical gap between AI customer service deployment and actual resolution outcomes, exposing a fundamental disconnect in how organisations are implementing conversati...
Global BPO Market to Reach $695.8 Billion by 2033: AI, Cloud Adoption, and Customer Experience Drive Growth - Grand View Research, Inc. The AI Journal
Backup software benchmark: Acronis vs NinjaOne vs Comet vs MSP360 AIMultiple
Daily Research News Online no. 39947 - Former Zendesk Exec Takes CMO Role at The Trade Desk MrWeb
Coinbase has launched an AI agent capable of executing cryptocurrency trades and purchasing premium research data autonomously, positioning itself within a rapidly expanding ecosystem where financial ...
Coinbase has launched autonomous agents capable of executing cryptocurrency trades and purchasing premium research data without human intervention, positioning itself as a financial services platform ...
Liveops research has identified a critical disconnect between AI deployment and actual customer resolution rates in contact centres, exposing a gap between vendor promises and operational reality. As ...
As enterprises face the challenge of coordinating multiple agents offered by multiple vendors, an AI agent control plane may be required.
A report projecting that AI will displace approximately half of customer service roles by 2030 has crystallised what many CX leaders have suspected: agentic AI represents a structural shift in how sup...
Forrester Research forecasts that 49 percent of customer service jobs will disappear by 2030, but the framing matters: the firm characterizes this as role redefinition rather than pure elimination. Lo...