Can customer experience data help leaders make better financial and operational decisions, rather than simply track satisfaction after the fact? That is the focus of this CX Today conversation between Nicole Willing and Chris Sasser, Chief Financial Officer at Tropical Smoothie Cafe. The company has
Can customer experience data help leaders make better financial and operational decisions, rather than simply track satisfaction after the fact? That is the focus of this CX Today conversation between Nicole Willing and Chris Sasser, Chief Financial Officer at Tropical Smoothie Cafe. The company has