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Zendesk Tracking - Is there a way to identify exact usernames that have viewed the Zendesk Knowledge articles

Currently the user types are bifurcated as End-users and Signed in Users... If i want to see which email id viewed the articles is it possible? I know it is possible for the scenario where users start a chat using the Messaging Widget and their chat history (It is not implemented yet in our case, st

• Zendesk Tracking - Is there a way to identify exact usernames that have viewed the Zendesk Knowledge articles

  Reddit r/Zendesk 16 Jul 2026

  Currently the user types are bifurcated as End-users and Signed in Users... If i want to see which email id viewed the articles is it possible? I know it is possible for the scenario where users start a chat using the Messaging Widget and their chat history (It is not implemented yet in our case, st

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