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Zendesk AI users: how do you handle knowledge that is not in the help center?

Hey everyone, For those using or testing Zendesk AI, how do you handle cases where the answer depends on internal context that is not clearly documented? I’m thinking about things like billing exceptions, previous ticket decisions, customer-specific promises, product workarounds, internal policies d

• Zendesk AI users: how do you handle knowledge that is not in the help center?

  Reddit r/Zendesk 15 Jul 2026

  Hey everyone, For those using or testing Zendesk AI, how do you handle cases where the answer depends on internal context that is not clearly documented? I’m thinking about things like billing exceptions, previous ticket decisions, customer-specific promises, product workarounds, internal policies d

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