Hi everyone, I’m curious how folks are organizing their Zendesk knowledge bases when balancing human agents and AI agents. Much of the advice around deploying AI agents suggests that the knowledge you expose them to directly dictates their scope and response quality. If AI knowledge needs to be tigh
Hi everyone, I’m curious how folks are organizing their Zendesk knowledge bases when balancing human agents and AI agents. Much of the advice around deploying AI agents suggests that the knowledge you expose them to directly dictates their scope and response quality. If AI knowledge needs to be tigh