FreJun's launch of Teler represents a deliberate move to capture the infrastructure layer beneath India's expanding voice AI ecosystem. The platform abstracts telephony complexity through an API-first...
Agent security enforcement across enterprises reveals a critical gap between deployment velocity and operational safeguards. Two-thirds of the 116 enterprises surveyed do enforce scoped permissions at...
Genesys is positioning trust and governance as competitive differentiators in the agentic AI race, recognising that the industry has largely sidestepped accountability questions as autonomous systems ...
The agent economy has created a peculiar gap between technical capability and commercial viability. Vendors across the market—from established platforms like Salesforce with Agentforce to emerging pla...
CallMiner Eureka represents a deliberate shift in how conversation intelligence platforms position themselves within the CX operating model. Rather than remaining a retrospective analytics tool, the p...
Allstate is deploying Allie, a proprietary agentic AI platform built on eight integrated components designed to orchestrate agent-to-agent processing across the enterprise. The architecture represents...
Brex's approach to AI agent deployment inverts the traditional security model by monitoring network behaviour rather than constraining agent logic itself. CEO Pedro Franceschi presented this framework...
The industry's obsession with token optimisation—squeezing maximum performance from LLM context windows through prompt engineering and data compression—has reached its practical ceiling. What's emergi...
Agentic AI is reshaping customer care from reactive to proactive by enabling systems to anticipate customer needs and take autonomous action rather than simply responding to inbound requests. Unlike t...
Agentic AI has moved from emerging technology to retail infrastructure, with 70% of consumers now using AI in their personal lives and Amazon's integration of Rufus and Alexa into a unified shopping a...
Mark Zuckerberg, CEO of Meta, has outlined a vision for “personal superintelligence” in which individuals use AI agents to pursue goals, manage information and take action on their behalf. Beyond pro...
A developer has documented the process of wrapping a LangGraph-based customer service agent in a Streamlit interface, demonstrating how agentic AI systems can transition from backend functionality to ...
UK businesses are rapidly deploying AI in customer service without understanding what they are actually buying. The distinction between chatbots and agentic AI has become critical as adoption accelera...
Four coordinated AI agents outperformed Claude Opus 4.8 on enterprise coding tasks by solving a critical bottleneck in multi-agent systems: real-time coordination. Single large language models struggl...
Stanford's deployment of 37,000 AI agents operating as a coordinated biotech entity represents a fundamental shift in how organisations should conceptualise agent architecture at scale. Rather than th...
Cloudflare has launched Kitesurf, a purpose-built browser for AI agents that represents a fundamental shift in how automation infrastructure is being architected. Rather than optimising for human inte...
Liquid AI's release of LFM2.5-2.6B represents a fundamental shift in how agentic AI can be deployed within customer experience infrastructure. The 2.6 billion parameter model, built by former MIT rese...
AI agents are now embedded in customer service operations, yet most organisations lack the identity governance frameworks to manage them effectively. The shift from human-only workforces to hybrid hum...
SummaryBetween July 31, 2026, 01:15 UTC and August 4, 2026, 09:11 UTC, some customers with Employee Service Suite accounts and sandboxes experienced an issue that unexpectedly removed their Ultimate (...
Varonis has launched Agent Intent-Based Access Control (IBAC) within Atlas, a runtime enforcement layer designed to prevent AI agents from deviating from their intended scope and accessing data they s...
Avaya has appointed Jeff Clarke as CEO, replacing Patrick Dennis who moves to Executive Chair after less than two years leading the vendor through its post-bankruptcy recovery. Clarke arrives with thr...
Hi everyone, I’m curious how folks are organizing their Zendesk knowledge bases when balancing human agents and AI agents. Much of the advice around deploying AI agents suggests that the knowledge you...
AI agents are entering CX and analytics workflows with genuine operational promise but a credibility gap that organisations have yet to close. Nearly three-quarters of CEOs expect agentic AI to report...
Asana has introduced shared memory capabilities for AI agents that operate across enterprise organisations, addressing a critical gap in how agentic systems retain and leverage institutional knowledge...