Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought Diginomica
Zendesk Completes Forethought Acquisition To Expand Autonomous Agent Capabilities Pulse 2.0
Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought diginomica
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools PR Newswire
Agentic AI is finally starting to pay off for customer support Customer Experience Dive
Ada: Architecting fanatical CX loops that power AI agents Bessemer Venture Partners
Agentic GRC automates workflows, forcing teams to rethink their role beyond operations. Anecdotes explains why the biggest challenge is shifting from execution to risk leadership. [...]
Agent will capture issues and eventually debug code The Linear cloudy issue tracker and project manager has introduced an AI agent and plans to add AI coding assistance, with CEO and co-founder Karri...
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools Yahoo Finance
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools finance.yahoo.com
Lucidya Launches Enterprise AI Agent Platform, Accelerates Regional Expansion The Globe and Mail
Generative AI Speeds Lending and Customer Service Across Finance BizTech Magazine
Salesforce Agentforce Contact Center Brings Unified Data and AI Agents to Customer Service Cloud Wars
Yango Tech has launched industrial AI agents Campaign Middle East
Announced on Rollout on March 26, 2026 March 26, 2026 We’re introducing a new Conversation journey tab within the reporting dashboard in AI agents - Advanced.This announcement answers the following qu...
Typewise's 2026 Agentic AI Index Finds 81% of Customer Service Teams Still Operating AI as Disconnected Tools goSkagit
CEO Mike Murchison says Ada's technology allows businesses to give AI agents one set of instructions that applies across communications channels.
Fusion Agentic Applications promise autonomous enterprise decisions. Gartner urges caution Oracle says it's building a suite of AI agents into its cloud-based enterprise applications, claiming they ca...
Bye-bye Code With Me as company focuses on other areas Dev tooling biz JetBrains has previewed Central for agentic AI software development but will retire the Code With Me human pair programming featu...
40+ Agentic AI Use Cases with Real-life Examples AIMultiple
Announced on Rollout on March 26, 2026 March 26, 2026 We’re introducing a new Conversation journey tab within the reporting dashboard in AI agents - Advanced.This announcement answers the following qu...
In a recent demo for its Agentforce AI Agent Builder, the company showed how imposing logical rules on customer service agents could improve consistent outcomes.
Announced on Rollout on March 25, 2026 March 25, 2026 We're excited to announce that you can now delete AI agents directly from the AI agents - Advanced add-on, giving you more control and reducing th...
As AI agents move into customer experience workflows, handling queries, processing transactions, and triggering backend actions, they introduce a new layer of security risk that goes beyond traditiona...