Salesforce is releasing Agentforce Help Agent, a productized customer service AI built on dual training from Salesforce's own help site (which has handled 4.5 million conversations since October 2024 ...
eGain's integration of AI agents into Zoom Contact Center represents a tactical move in the broader consolidation of conversational AI into existing contact center platforms, yet the announcement arri...
Sendbird's partnership with GS Neotek signals a deliberate push to embed AI agents deeper into customer service workflows, moving beyond the conversational chatbot phase into autonomous problem-solvin...
Agentic AI affects the future of data and analytics, says Gartner No Jitter
RingCentral’s AIR Pro Bet: Can Agentic AI Redefine the Contact Center Stack? The Futurum Group
RingCentral has expanded its AI platform, AIR Pro, with a suite of agentic AI capabilities for RingCX, enabling enterprises to automate more complex customer interactions while preserving context when...
eGain Announces eGain AI Agent for Zoom Contact Centre contact-centres.com
Agentic AI adoption in customer service has accelerated dramatically, with deployment rates climbing from 39% to 66% in a single year according to Salesforce's global survey of 3,075 service professio...
Tech Mahindra: AI agents are ideal for the 2 main customer service requests Fierce Network
Stanford researchers are presenting autonomous AI agents designed to function as independent scientists, capable of executing entire drug discovery workflows without human intervention between stages....
KPN's development of an agentic AI engine for customer care represents a deliberate shift from reactive automation toward autonomous decision-making systems that can handle complex customer interactio...
Five9's latest voice AI agent release arrives amid accelerating consolidation around agentic AI across the contact centre technology landscape. The announcement reflects a broader industry pivot away ...
AI agents in customer service have moved decisively beyond keyword-matching chatbots into systems that read context, pull live data, and execute transactions end-to-end. The shift is already underway ...
eGain's integration of AI agents into Zoom Contact Center represents a direct response to the consolidation pressure reshaping contact centre technology stacks. By embedding agentic AI capabilities wi...
Amazon's decision to present a framework for engineering trustworthy AI agents at VB Transform 2026 signals a critical inflection point in enterprise AI deployment. The core tension is straightforward...
eGain has launched an AI Agent integration for Zoom Contact Center that embeds real-time knowledge guidance directly into agent workflows, positioning governed knowledge as the critical differentiator...
Verint has launched four agentic AI products—Desktop Intelligence, Workforce Intelligence, Quality Intelligence, and Verint Agent Factory—positioning itself as a comprehensive platform vendor followin...
Ericsson has restructured its OSS and BSS customer support operations to accommodate agentic AI capabilities, signalling that enterprise telecom vendors are moving beyond chatbot-assisted triage into ...
We recently activated the Advanced AI Agent for Email with a 5-minute reply delay, and it does a decent job, but there are some annoying things I can't seem to fix. Problem 1 - AI Agent replies after...
AI agent orchestration platforms are popping up like weeds these days, but London-based AI transformation startup Mindstone's Rebel might be among the most promising I've come across. That&#...
Fika Jobs has secured $4 million in pre-seed funding to launch a video-first hiring platform where AI agents conduct initial candidate interviews, fundamentally inverting how recruitment screening typ...
Talkdesk Agent Builder addresses a critical friction point in AI agent deployment: the gap between conceptual design and production-ready systems. The platform compresses what traditionally takes week...
eGain launches AI agent integration for Zoom Contact Center By Investing.com Investing.com Canada
eGain Launches AI Agent for Zoom Contact Center, Bringing Governed Knowledge and Compliance-Ready Automation to Agents Quiver Quantitative