Shared API keys across multiple AI agents have created a critical security blind spot affecting nearly seven in ten enterprises. When a single credential grants access to multiple workflows—whether cu...
Accenture Edge represents a deliberate repositioning of agentic AI deployment away from the enterprise-first model that has dominated the market. By launching a dedicated business unit targeting mid-m...
In customer service, third-party generative AI tools are beating brand chatbots Yahoo Tech
Agentic AI deployment is failing at scale because organizations lack the data infrastructure to operationalize it, not because the AI models themselves are inadequate. A Teradata/Wakefield report reve...
Microsoft has embedded agentic AI directly into Dynamics 365 and Microsoft 365 Copilot through the general availability of Sales Agent and Service Agent, eliminating the friction of parallel systems a...
Microsoft has embedded agentic AI directly into Sales Agent and Service Agent, now generally available across Microsoft 365 Copilot and Dynamics 365, grounded in live CRM data via model context protoc...
Let's Do This launches Experience Agent, an AI agent built to solve the endurance industry's customer service problem Endurance Sportswire
Enterprise AI agents are hitting a wall between pilot success and production scale, with the gap driven by three interconnected problems that most organisations underestimate. Red Hat's analysis revea...
Yorkshire Building Society's deployment of three AI agents—Penelope, Sam, and Alf—demonstrates a pragmatic approach to agent augmentation within a heavily regulated sector. Rather than replacing human...
SequenceShift's launch of Paytext addresses a critical friction point that has persisted as contact centers deploy agentic AI across routing, summarization, and real-time agent assist: payment capture...
Announced on Rollout starts Rollout ends July 8, 2026 July 8, 2026 July 15, 2026 We're excited to announce the new AI agent activity dashboard EAP. This dashboard provides real-time visibility into yo...
SK Telecom will fully introduce artificial intelligence (AI) to T World stores nationwide. The plan 매일경제
Digital-native startups are abandoning traditional relational databases in favour of flexible, schema-agnostic architectures designed to support agentic AI systems. The core issue is architectural dra...
Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot Microsoft
Qlik has released agentic data engineering capabilities for its cloud platform, positioning data quality and governance as foundational infrastructure for AI deployment. The offering includes data age...
Expedia's experience with billions of AI predictions reveals a critical gap between proof-of-concept deployments and production-grade systems. The company's core insight—that velocity without discipli...
Microsoft has integrated Copilot Cowork into Dynamics 365 Customer Engagement, positioning the capability as a productivity layer for sales and service teams operating within its ecosystem. The move r...
Salesforce's shift to outcome-based pricing for Agentforce—charging only when AI agents successfully resolve customer issues—represents a fundamental recalibration of how vendors price autonomous CX t...
JadePuffer ransomware represents a watershed moment for infrastructure security: researchers documented the first fully autonomous AI-driven ransomware attack, where an LLM agent executed reconnaissan...
Consumer frustration with AI-driven customer service has reached a tipping point, according to the Better Business Bureau, signalling a critical gap between vendor capability and customer expectation....
Yellow Balloon's introduction of an AI refund calendar represents a narrowing of agentic AI application within e-commerce customer experience—moving beyond generalised chatbot automation toward domain...
Klaviyo has embedded two AI agents—Composer and Customer Agent—into a unified CRM platform designed to eliminate the fragmentation that typically separates marketing and service operations. Composer, ...
Klaviyo has launched two AI agents designed to work from the same real-time customer profile, as the company looks to help consumer brands connect marketing, service and revenue activity inside a sing...
Three consumer goods brands—Spanx, Dermalogica, and AS Beauty—have deployed AI agents across marketing and customer service operations to surface revenue leakage that manual processes consistently mis...