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Service Incident - July 31, 2026 - AI Agents | All Pods

SummaryBetween July 31, 2026, 01:15 UTC and August 4, 2026, 09:11 UTC, some customers with Employee Service Suite accounts and sandboxes experienced an issue that unexpectedly removed their Ultimate (AI Agents Advanced) entitlement. As a result, affected customers were temporarily unable to access A

• Service Incident - July 31, 2026 - AI Agents | All Pods - AI Agents Advanced dashboard accessibility issues

  Zendesk Service Notifications 06 Aug 2026

  SummaryBetween July 31, 2026, 01:15 UTC and August 4, 2026, 09:11 UTC, some customers with Employee Service Suite accounts and sandboxes experienced an issue that unexpectedly removed their Ultimate (AI Agents Advanced) entitlement. As a result, affected customers were temporarily unable to access A

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