Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 1, 2026. Maintenance will occur from 10am UTC to 8pm UTC, with the maintenance for each account l...
Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 8, 2026. Maintenance will occur from 8am UTC to 10pm UTC, with the maintenance for each account l...
SummaryOn June 12, 2026, between 13:33 UTC and 16:30 UTC, AIR/Premier customers across multiple pods experienced an outage impacting messaging on Meta channels, including WhatsApp, Facebook Messenger,...
SummaryOn June 22, 2026, between 13:33 UTC and 14:23 UTC, AIR/Premier Support customers across multiple pods, including Pods 19 and 23, experienced difficulties accessing the Support dashboard, encoun...
SummaryBetween 12:20 UTC and 21:05 UTC on June 12, 2026, customers using Analytics (Explore) across multiple pods experienced an outage where dashboards, including real-time analytics, failed to load...
A configuration error on Salesforce's side invalidated OAuth tokens across Zendesk's Salesforce integration, rendering the Ticket Viewer inaccessible and disrupting data synchronisation between the tw...
SummaryOn June 11, 2026, between 16:23 UTC and 17:41 UTC, AIR/Premier customers in the US region experienced loss of access to the AI Agents Advanced Dashboard, with some end users encountering errors...
ServiceNow disclosed a security incident on 9 June 2026 after attackers exploited an unauthenticated API endpoint to query customer instance data. The vulnerability existed in a REST endpoint at '/api...
A two-hour outage on Pod 25 on May 27, 2026 exposed a critical vulnerability in Zendesk's internal infrastructure automation. Between 5:00 and 7:00 UTC, an automated load-balancing job triggered an un...
A 62-minute inbound messaging outage struck Zendesk on May 19, 2026, affecting WhatsApp, Messenger, and Instagram delivery across all pods. Between 4:05 and 5:07 UTC, customers experienced disrupted i...
A third-party migration executed by Zendesk's billing provider Zuora introduced a critical vulnerability in subscription and billing operations across all pods between May 11 and May 13, 2026. The mig...
SummaryOn May 13, 2026 from 16:10 UTC to 17:39 UTC, Zendesk Voice customers on Pod 13 experienced failed inbound and outbound calls, including calls being dropped or diverted to voicemail.TimelineMay...
SummaryOn May 19, 2026 from 14:23 UTC to 14:37 UTC, Chat customers experienced a complete outage of live chat functionality on Pod 27. During this time, agents were disconnected from existing chats an...
Network incident response remains fundamentally hampered by tool fragmentation, forcing IT teams to manually navigate between monitoring dashboards, ticketing systems, identity platforms, and communic...
Pod 27 experienced an 11-hour outage of Analytics reporting functionality on May 13, 2026, during which ticket-based metrics—counts, queue data, and related KPIs—became delayed and inaccurate. The roo...
A single availability zone outage in Zendesk's US cloud infrastructure on May 8, 2026 cascaded across Support, Chat, Voice, and Analytics products for customers on Pods 19 and 23, lasting approximatel...
SummaryOn May 7, 2026, between 09:50 UTC and 12:39 UTC, customers using Knowledge (Guide) on Pod 18 experienced issues accessing Help Center content, with both agents and end users encountering “acces...
A single outage can feel like a one-off. But a recent incident at Pocket OS where an AI agent took unexpected actions is being treated by CX and enterprise IT leaders as something closer to a preview....
Zendesk QA will undergo infrastructure migration across June 2-30, 2026, with affected customers experiencing up to 30 minutes of downtime on 15 separate dates throughout the month. The maintenance wi...
Contact centers have been operating under a false sense of security for years, relying on five nines uptime metrics that obscure the real fragility of their operations. The roundtable discussion revea...
SummaryOn April 27, 2026 from 12:55 UTC to 15:25 UTC, we received reports of Zendesk Support customers on Pod 27 experiencing significant latency in Views. This included delays in real-time updates an...
A coding error in Zendesk's Help Center error-handling logic caused pod 27 to experience a ten-hour outage on April 22, 2026, during which Knowledge article updates failed to publish and accumulated i...
Sponsored Feature Imagine an army of AI minions handling investigations behind the scenes We're at the beginning of the agentic era for operations. Current AIOps tools summarize dashboards and surface...
SummaryOn April 15, 2026, between 15:17 UTC and 16:25 UTC, customers using Support across all pods experienced stale and inaccurate ticket views. The issues involved missing tickets, tickets displayed...