SummaryOn April 15, 2026, between 15:17 UTC and 16:25 UTC, customers using Support across multiple pods (except pods 13 and 28 which were not impacted) experienced stale and inaccurate ticket views. T...
Zendesk will perform critical maintenance which will impact Zendesk QA availability for some customers in May, 2026, on the days listed below.Affected products: Zendesk QA Important: Only Zendesk QA c...
SummaryOn April 8, 2026, between 13:30 and 21:49 UTC, customers across all pods experienced connection timeouts affecting emails from Gmail and Google Groups. This caused some emails to be delayed or...
SummaryOn April 8, 2026, between 06:33 UTC and 11:49 UTC, Support (Agent Workspace) customers in pods 13, 15, 18, 23, and 26 encountered "Message not found" errors affecting Messaging and ticketing fu...
Always On, Still Losing Revenue: The Board Slide That Links Degraded CX to Churn CX Today
SummaryOn March 26, 2026 from 13:45 UTC to 16:41 UTC, and again on March 27, 2026 from 05:20 UTC to 09:06 UTC, Sunshine Platform (Custom Objects) customers in All Pods experienced intermittent errors...
SummaryOn March 30, 2026 from 03:30 UTC to 03:48 UTC, some Chat customers in Pod 25 experienced a service outage, preventing agents from sending and receiving chats and causing the loading failures in...
SummaryOn February 4, 2026, between 13:42 UTC and 18:09 UTC, customers using the Quality Assurance (ZQA) dashboards across all pods experienced intermittent failures with dashboard drill-down features...
SummaryOn March 23, 2026, between 18:51 and 19:54 UTC, multiple customers from Pod 23 reported issues with getting increased 5XX errors when signing into Zendesk. Problems included slow or unresponsiv...
Zendesk will perform emergency maintenance which will prevent performing Knowledge Base imports for bots in the EU region, during the time listed below.Affected products: Knowledge Base imports for bo...
Zendesk will perform critical maintenance impacting all Explore product customers between March 28, 2026, 08:00 UTC and March 29, 2026, 17:00 UTC.Affected Products: Explore (All Pods) Important: All E...
Sony-owned anime streaming service Crunchyroll has experienced a data breach after hackers infiltrated a third-party vendor to gain access to customer support ticket data. The breach has exposed infor...
Zendesk will perform critical maintenance which will impact Zendesk QA availability for some customers in April, 2026, on the days listed below.Affected products: Zendesk QA Important: Only Zendesk QA...
ManoMano's exposure of 38 million customer records across Europe resulted from a Zendesk-linked contractor breach, compromising customer data through your support infrastructure. This incident highlig...
SummaryOn February 11, 2026, from 08:50 UTC to 21:46 UTC, customers using Agent Workspace in Support on all Pods faced a problem where accepted messaging conversations were incorrectly marked as ‘Inte...
Zendesk will perform critical maintenance which will impact Zendesk QA availability for some customers in March, 2026, during the days listed below.Affected products: Zendesk QA Important: Only Zendes...
Zendesk will perform critical maintenance which will impact Zendesk QA availability for some customers in March, 2026, during the days listed below.Affected products: Zendesk QA Important: Only Zendes...
SUMMARYOn January 28, 2026, from 16:48 UTC to 18:15 PM UTC, customers on Pod 29 experienced service disruptions affecting key Support workflows. Customers were unable to load archived tickets, run inc...
Web Widget scrolling functionality was restored on 29 January 2026 after a 20-minute outage caused by an unintended side effect of a video playback update; customers required browser refresh to restor...
Pod 29 experienced a service disruption on 28 January 2026 from 16:48 to 18:15 UTC caused by a network delay at a partner cloud provider, which prevented customers from accessing archived tickets, run...
On 20 January 2026, Sunshine Conversations experienced a service incident affecting all pods where WhatsApp attachments (images and audio) failed to deliver between 13:48 and 16:29 UTC due to a third-...
Web Widget experienced a scrolling malfunction on 29 January 2026 from 16:32–16:52 UTC when a video playback update inadvertently disabled the scrollbar, preventing users from continuing conversations...
Multiple Zendesk services including Support, Chat, Analytics, and Admin Center experienced outages on Pods 18, 20, and 29 on January 28, 2026, from 07:37 UTC to 08:53 UTC, preventing agents from respo...
Multiple services including Analytics dashboards, Chat, Admin Center, and the product tray experienced outages on Pods 18, 20, and 29 on January 28, 2026, from 07:37 to 08:53 UTC, preventing agents fr...