A two-hour outage on Pod 25 on May 27, 2026 exposed a critical vulnerability in Zendesk's internal infrastructure automation. Between 5:00 and 7:00 UTC, an automated load-balancing job triggered an un...
A 62-minute inbound messaging outage struck Zendesk on May 19, 2026, affecting WhatsApp, Messenger, and Instagram delivery across all pods. Between 4:05 and 5:07 UTC, customers experienced disrupted i...
A third-party migration executed by Zendesk's billing provider Zuora introduced a critical vulnerability in subscription and billing operations across all pods between May 11 and May 13, 2026. The mig...
SummaryOn May 13, 2026 from 16:10 UTC to 17:39 UTC, Zendesk Voice customers on Pod 13 experienced failed inbound and outbound calls, including calls being dropped or diverted to voicemail.TimelineMay...
SummaryOn May 19, 2026 from 14:23 UTC to 14:37 UTC, Chat customers experienced a complete outage of live chat functionality on Pod 27. During this time, agents were disconnected from existing chats an...
Network incident response remains fundamentally hampered by tool fragmentation, forcing IT teams to manually navigate between monitoring dashboards, ticketing systems, identity platforms, and communic...
Pod 27 experienced an 11-hour outage of Analytics reporting functionality on May 13, 2026, during which ticket-based metrics—counts, queue data, and related KPIs—became delayed and inaccurate. The roo...
A single availability zone outage in Zendesk's US cloud infrastructure on May 8, 2026 cascaded across Support, Chat, Voice, and Analytics products for customers on Pods 19 and 23, lasting approximatel...
SummaryOn May 7, 2026, between 09:50 UTC and 12:39 UTC, customers using Knowledge (Guide) on Pod 18 experienced issues accessing Help Center content, with both agents and end users encountering “acces...
A single outage can feel like a one-off. But a recent incident at Pocket OS where an AI agent took unexpected actions is being treated by CX and enterprise IT leaders as something closer to a preview....
Zendesk QA will undergo infrastructure migration across June 2-30, 2026, with affected customers experiencing up to 30 minutes of downtime on 15 separate dates throughout the month. The maintenance wi...
Contact centers have been operating under a false sense of security for years, relying on five nines uptime metrics that obscure the real fragility of their operations. The roundtable discussion revea...
SummaryOn April 27, 2026 from 12:55 UTC to 15:25 UTC, we received reports of Zendesk Support customers on Pod 27 experiencing significant latency in Views. This included delays in real-time updates an...
A coding error in Zendesk's Help Center error-handling logic caused pod 27 to experience a ten-hour outage on April 22, 2026, during which Knowledge article updates failed to publish and accumulated i...
Sponsored Feature Imagine an army of AI minions handling investigations behind the scenes We're at the beginning of the agentic era for operations. Current AIOps tools summarize dashboards and surface...
SummaryOn April 15, 2026, between 15:17 UTC and 16:25 UTC, customers using Support across all pods experienced stale and inaccurate ticket views. The issues involved missing tickets, tickets displayed...
SummaryOn April 15, 2026, between 15:17 UTC and 16:25 UTC, customers using Support across multiple pods (except pods 13 and 28 which were not impacted) experienced stale and inaccurate ticket views. T...
SummaryOn April 8, 2026, between 13:30 and 21:49 UTC, customers across all pods experienced connection timeouts affecting emails from Gmail and Google Groups. This caused some emails to be delayed or...
Zendesk will perform critical maintenance which will impact Zendesk QA availability for some customers in May, 2026, on the days listed below.Affected products: Zendesk QA Important: Only Zendesk QA c...
SummaryOn April 8, 2026, between 06:33 UTC and 11:49 UTC, Support (Agent Workspace) customers in pods 13, 15, 18, 23, and 26 encountered "Message not found" errors affecting Messaging and ticketing fu...
Always On, Still Losing Revenue: The Board Slide That Links Degraded CX to Churn CX Today
SummaryOn March 30, 2026 from 03:30 UTC to 03:48 UTC, some Chat customers in Pod 25 experienced a service outage, preventing agents from sending and receiving chats and causing the loading failures in...
SummaryOn March 26, 2026 from 13:45 UTC to 16:41 UTC, and again on March 27, 2026 from 05:20 UTC to 09:06 UTC, Sunshine Platform (Custom Objects) customers in All Pods experienced intermittent errors...
SummaryOn February 4, 2026, between 13:42 UTC and 18:09 UTC, customers using the Quality Assurance (ZQA) dashboards across all pods experienced intermittent failures with dashboard drill-down features...