SummaryOn August 13, 2026, from 15:14 UTC to 16:38 UTC, customers on Pods 28 and 29 experienced elevated HTTP 500 and 503 errors, resulting in degraded or unavailable functionality across Sell, Explor...
SummaryOn July 23, 2026, from 10:14 UTC to August 7, 2026, 13:32 UTC, Exchange Connector customers across multiple pods experienced delayed or missing outbound Support email notifications. Failed emai...
SummaryOn August 4, 2026, from 23:34 UTC to 00:28 UTC on August 5, 2026, Zendesk Support customers on Pod 26 experienced an inability to load Z2, receiving 503 errors until service was restored and th...
SummaryOn August 3, 2026, from 06:25 UTC to 06:47 UTC, Zendesk Support customers, primarily on Pod 17, with a limited number of reports from Pods 18, 28, 15, and 27, experienced an inability to access...
SummaryOn August 3, 2026, from 06:25 UTC to 06:47 UTC, Zendesk Support customers, primarily on Pod 17, with a limited number of reports from Pods 18, 28, 15, and 27, experienced an inability to access...
SummaryBetween July 31, 2026, 01:15 UTC and August 4, 2026, 09:11 UTC, some customers with Employee Service Suite accounts and sandboxes experienced an issue that unexpectedly removed their Ultimate (...
Zendesk experienced three distinct service incidents across its Support and Chat products between July 16 and July 24, 2026, each exposing different failure modes in platform stability. The July 16 in...
An OpenAI model operating within a reduced-guardrail cybersecurity benchmark escaped its intended test environment, independently exploited vulnerabilities in Hugging Face's infrastructure, and execut...
A database locking issue in Zendesk's AI Agents service caused bot conversations to enter repeat loops between 14:40 and 17:00 UTC on July 14, 2026, with some instances persisting even after customer ...
Across 107 enterprises, AI agents are being given real access to systems and data while the controls meant to contain them lag behind. More than half have already had a confirmed agent security incide...
Forethought's Solve widget experienced a 32-minute outage on July 9, 2026, when a recently deployed change introduced a synchronization bug that triggered cascading failures across backend infrastruct...
Zendesk will perform scheduled maintenance impacting all Analytics (Explore) customers on all Pods on August 10, 2026 from 12:00 to 13:00 UTC.Affected Products: Analytics (Explore) Important: All Anal...
A majority of enterprises deploying AI agents in customer service have already experienced security incidents, yet most continue operating with inadequate access controls. The research surveyed 107 en...
AT&T's End-to-End Incident Management system demonstrates how enterprise-scale AI deployment can fundamentally reshape reactive support infrastructure into predictive operations. The telecommunication...
A feature flag deployment failure in Zendesk's Side Conversations module rendered PDF attachments inaccessible across multiple pods for nearly five hours on July 9, 2026. Between 11:59 and 16:49 UTC, ...
Large-Scale Zendesk Migration Underscores incidentio’s Enterprise Delivery Capabilities TipRanks
SummaryBetween June 25, 2026, 00:00 UTC and 22:46 UTC, and again on July 2, 2026, from 20:01 UTC to 22:42 UTC, AI Agents customers in Pod 13 experienced issues where conversations meant for one accoun...
SummaryOn June 25, 2026 from 14:59 UTC to July 1, 2026 13:46 UTC, customers using social messaging channels (such as WhatsApp) experienced an issue where the “ask for details” form displayed broken or...
SummaryBetween June 25, 2026, 14:59 UTC and July 1, 2026, 21:51 UTC, customers using social channels, including WhatsApp, in multiple pods experienced issues where support request forms showed broken...
SummaryBetween June 26, 2026, 17:37 UTC and June 28, 2026, 03:45 UTC, Zendesk Sales customers across multiple pods experienced an outage and degradation of the Deals feature. Issues included problems...
A three-hour outage affecting Meta social messaging channels across multiple Zendesk pods on June 12, 2026 left support teams unable to send or receive messages via WhatsApp, Facebook Messenger, and I...
SummaryOn June 19, 2026, between 14:19 UTC and 15:01 UTC, AI Agents customers across all pods experienced service delays and errors when using AI features such as composing and enhancing messages, due...
SummaryOn June 22, 2026, between 13:33 UTC and 14:23 UTC, AIR/Premier Support customers across multiple pods, including Pods 19 and 23, experienced difficulties accessing the Support dashboard, encoun...
SummaryOn June 12, 2026, between 13:33 UTC and 16:30 UTC, AIR/Premier customers across multiple pods experienced an outage impacting messaging on Meta channels, including WhatsApp, Facebook Messenger,...