Web Widget scrolling functionality was restored on 29 January 2026 after a 20-minute outage caused by an unintended side effect of a video playback update; customers required browser refresh to restor...
SUMMARYOn January 28, 2026, from 16:48 UTC to 18:15 PM UTC, customers on Pod 29 experienced service disruptions affecting key Support workflows. Customers were unable to load archived tickets, run inc...
Pod 29 experienced a service disruption on 28 January 2026 from 16:48 to 18:15 UTC caused by a network delay at a partner cloud provider, which prevented customers from accessing archived tickets, run...
On 20 January 2026, Sunshine Conversations experienced a service incident affecting all pods where WhatsApp attachments (images and audio) failed to deliver between 13:48 and 16:29 UTC due to a third-...
Web Widget experienced a scrolling malfunction on 29 January 2026 from 16:32–16:52 UTC when a video playback update inadvertently disabled the scrollbar, preventing users from continuing conversations...
Multiple Zendesk services including Support, Chat, Analytics, and Admin Center experienced outages on Pods 18, 20, and 29 on January 28, 2026, from 07:37 UTC to 08:53 UTC, preventing agents from respo...
Multiple services including Analytics dashboards, Chat, Admin Center, and the product tray experienced outages on Pods 18, 20, and 29 on January 28, 2026, from 07:37 to 08:53 UTC, preventing agents fr...
WhatsApp attachments including images and audio failed to transmit through Sunshine Conversations across all pods on 20 January 2026 from 13:48 to 16:29 UTC due to a third-party service issue, with a ...