Across 107 enterprises, AI agents are being given real access to systems and data while the controls meant to contain them lag behind. More than half have already had a confirmed agent security incide...
Forethought's Solve widget experienced a 32-minute outage on July 9, 2026, when a recently deployed change introduced a synchronization bug that triggered cascading failures across backend infrastruct...
A majority of enterprises deploying AI agents in customer service have already experienced security incidents, yet most continue operating with inadequate access controls. The research surveyed 107 en...
Zendesk will perform scheduled maintenance impacting all Analytics (Explore) customers on all Pods on August 10, 2026 from 12:00 to 13:00 UTC.Affected Products: Analytics (Explore) Important: All Anal...
AT&T's End-to-End Incident Management system demonstrates how enterprise-scale AI deployment can fundamentally reshape reactive support infrastructure into predictive operations. The telecommunication...
A feature flag deployment failure in Zendesk's Side Conversations module rendered PDF attachments inaccessible across multiple pods for nearly five hours on July 9, 2026. Between 11:59 and 16:49 UTC, ...
Large-Scale Zendesk Migration Underscores incidentio’s Enterprise Delivery Capabilities TipRanks
SummaryBetween June 25, 2026, 00:00 UTC and 22:46 UTC, and again on July 2, 2026, from 20:01 UTC to 22:42 UTC, AI Agents customers in Pod 13 experienced issues where conversations meant for one accoun...
SummaryOn June 25, 2026 from 14:59 UTC to July 1, 2026 13:46 UTC, customers using social messaging channels (such as WhatsApp) experienced an issue where the “ask for details” form displayed broken or...
SummaryBetween June 25, 2026, 14:59 UTC and July 1, 2026, 21:51 UTC, customers using social channels, including WhatsApp, in multiple pods experienced issues where support request forms showed broken...
SummaryBetween June 26, 2026, 17:37 UTC and June 28, 2026, 03:45 UTC, Zendesk Sales customers across multiple pods experienced an outage and degradation of the Deals feature. Issues included problems...
A three-hour outage affecting Meta social messaging channels across multiple Zendesk pods on June 12, 2026 left support teams unable to send or receive messages via WhatsApp, Facebook Messenger, and I...
SummaryOn June 19, 2026, between 14:19 UTC and 15:01 UTC, AI Agents customers across all pods experienced service delays and errors when using AI features such as composing and enhancing messages, due...
SummaryOn June 12, 2026, between 13:33 UTC and 16:30 UTC, AIR/Premier customers across multiple pods experienced an outage impacting messaging on Meta channels, including WhatsApp, Facebook Messenger,...
SummaryOn June 22, 2026, between 13:33 UTC and 14:23 UTC, AIR/Premier Support customers across multiple pods, including Pods 19 and 23, experienced difficulties accessing the Support dashboard, encoun...
Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 1, 2026. Maintenance will occur from 10am UTC to 8pm UTC, with the maintenance for each account l...
Zendesk will perform critical maintenance impacting Copilot features for customers on all Pods on July 8, 2026. Maintenance will occur from 8am UTC to 10pm UTC, with the maintenance for each account l...
SummaryBetween 12:20 UTC and 21:05 UTC on June 12, 2026, customers using Analytics (Explore) across multiple pods experienced an outage where dashboards, including real-time analytics, failed to load...
A configuration error on Salesforce's side invalidated OAuth tokens across Zendesk's Salesforce integration, rendering the Ticket Viewer inaccessible and disrupting data synchronisation between the tw...
SummaryOn June 11, 2026, between 16:23 UTC and 17:41 UTC, AIR/Premier customers in the US region experienced loss of access to the AI Agents Advanced Dashboard, with some end users encountering errors...
ServiceNow disclosed a security incident on 9 June 2026 after attackers exploited an unauthenticated API endpoint to query customer instance data. The vulnerability existed in a REST endpoint at '/api...
A two-hour outage on Pod 25 on May 27, 2026 exposed a critical vulnerability in Zendesk's internal infrastructure automation. Between 5:00 and 7:00 UTC, an automated load-balancing job triggered an un...
A 62-minute inbound messaging outage struck Zendesk on May 19, 2026, affecting WhatsApp, Messenger, and Instagram delivery across all pods. Between 4:05 and 5:07 UTC, customers experienced disrupted i...
A third-party migration executed by Zendesk's billing provider Zuora introduced a critical vulnerability in subscription and billing operations across all pods between May 11 and May 13, 2026. The mig...