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Service Incident - July 14, 2026 - AI Agents | Multiple Pods

SummaryOn July 14, 2026, between 14:40 UTC and 17:00 UTC, some customers experienced AI Agents getting stuck in loops and sending repeated messages in bot conversations. In some cases, this continued even after an end user stopped responding or after a human agent replied. Timeline July 14, 2026 17:

• Service Incident - July 14, 2026 - AI Agents | Multiple Pods - AI Agents Repeating Messages

  Zendesk Service Notifications 23 Jul 2026

  SummaryOn July 14, 2026, between 14:40 UTC and 17:00 UTC, some customers experienced AI Agents getting stuck in loops and sending repeated messages in bot conversations. In some cases, this continued even after an end user stopped responding or after a human agent replied. Timeline July 14, 2026 17:

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