AI agents are spreading across the CX roadmap faster than companies can explain them. Salesforce’s February 2026 Connectivity Benchmark Report found that enterprises now run 12 agents on average. Half already operate in silos, and only 54% of organizations have centralized governance for them. Visib
AI agents are spreading across the CX roadmap faster than companies can explain them. Salesforce’s February 2026 Connectivity Benchmark Report found that enterprises now run 12 agents on average. Half already operate in silos, and only 54% of organizations have centralized governance for them. Visib