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Service Incident - June 29, 2026 - AI Agents | Pod 13

SummaryBetween June 25, 2026, 00:00 UTC and 22:46 UTC, and again on July 2, 2026, from 20:01 UTC to 22:42 UTC, AI Agents customers in Pod 13 experienced issues where conversations meant for one account were incorrectly routed to another, causing delays and wrong ticket creation. The recurrence on Ju

• Service Incident - June 29, 2026 - AI Agents | Pod 13 - AI Agents bot creating tickets in different account than linked

  Zendesk Service Notifications 08 Jul 2026

  SummaryBetween June 25, 2026, 00:00 UTC and 22:46 UTC, and again on July 2, 2026, from 20:01 UTC to 22:42 UTC, AI Agents customers in Pod 13 experienced issues where conversations meant for one account were incorrectly routed to another, causing delays and wrong ticket creation. The recurrence on Ju

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