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Service Incident - August 7, 2026 - Support | All Pods

SummaryOn July 23, 2026, from 10:14 UTC to August 7, 2026, 13:32 UTC, Exchange Connector customers across multiple pods experienced delayed or missing outbound Support email notifications. Failed email sends were not retried as expected, and in some cases, pending retries prevented subsequent ticket

• Service Incident - August 7, 2026 - Support | All Pods - Exchange connector not retrying outbound emails

  Zendesk Service Notifications 12 Aug 2026

  SummaryOn July 23, 2026, from 10:14 UTC to August 7, 2026, 13:32 UTC, Exchange Connector customers across multiple pods experienced delayed or missing outbound Support email notifications. Failed email sends were not retried as expected, and in some cases, pending retries prevented subsequent ticket

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