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Service Incident - August 13, 2026 - Sunshine Platform, Support, Analytics, Sales | Pods 28 & 29

SummaryOn August 13, 2026, from 15:14 UTC to 16:38 UTC, customers on Pods 28 and 29 experienced elevated HTTP 500 and 503 errors, resulting in degraded or unavailable functionality across Sell, Explore, Sunshine Conversations, Support/Support SDK, Interaction History, and the Events API.TimelineAugu

• Service Incident - August 13, 2026 - Sunshine Platform, Support, Analytics, Sales | Pods 28 & 29 - No Healthy Upstream responses on multiple Zendesk services

  Zendesk Service Notifications 17 Aug 2026

  SummaryOn August 13, 2026, from 15:14 UTC to 16:38 UTC, customers on Pods 28 and 29 experienced elevated HTTP 500 and 503 errors, resulting in degraded or unavailable functionality across Sell, Explore, Sunshine Conversations, Support/Support SDK, Interaction History, and the Events API.TimelineAugu

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  1 source 21 Aug 2026
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• Release notes through 2026-08-21
  1 source 23 Aug 2026
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  1 source 22 Aug 2026