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Service Incident - July 9, 2026 - Support | All Pods

SummaryOn July 9, 2026, from 11:59 UTC to 16:49 UTC, some customers were unable to open PDF attachments from Side Conversations in Agent Workspace, and saw the error message “Failed to load PDF attachment.”TimelineJuly 09, 2026 12:13 PM Between 11:59 - 16:49 UTC on July 9th some customers experience

• Service Incident - July 9, 2026 - Support | All Pods - Side Conversation PDF Attachments Failing to Load

  Zendesk Service Notifications 14 Jul 2026

  SummaryOn July 9, 2026, from 11:59 UTC to 16:49 UTC, some customers were unable to open PDF attachments from Side Conversations in Agent Workspace, and saw the error message “Failed to load PDF attachment.”TimelineJuly 09, 2026 12:13 PM Between 11:59 - 16:49 UTC on July 9th some customers experience

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