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Service Incident - July 1, 2026 - Sunshine Conversations | Multiple Pods

SummaryBetween June 25, 2026, 14:59 UTC and July 1, 2026, 21:51 UTC, customers using social channels, including WhatsApp, in multiple pods experienced issues where support request forms showed broken or missing labels. This prevented end-users from completing the forms properly, leading to approxima

• Service Incident - July 1, 2026 - Sunshine Conversations | Multiple Pods - Ai Agents ask for Details forms are malformed using social channels such as WhatsApp, etc

  Zendesk Service Notifications 06 Jul 2026

  SummaryBetween June 25, 2026, 14:59 UTC and July 1, 2026, 21:51 UTC, customers using social channels, including WhatsApp, in multiple pods experienced issues where support request forms showed broken or missing labels. This prevented end-users from completing the forms properly, leading to approxima

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