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Service Incident - July 1, 2026 - Sunshine Conversations | Multiple Pods

SummaryOn June 25, 2026 from 14:59 UTC to July 1, 2026 13:46 UTC, customers using social messaging channels (such as WhatsApp) experienced an issue where the “ask for details” form displayed broken or missing labels, which made it difficult (and in some cases impossible) for end-users to complete an

• Service Incident - July 1, 2026 - Sunshine Conversations | Multiple Pods - Malformed AI Agent “ask for details” forms via social channels

  Zendesk Service Notifications 06 Jul 2026

  SummaryOn June 25, 2026 from 14:59 UTC to July 1, 2026 13:46 UTC, customers using social messaging channels (such as WhatsApp) experienced an issue where the “ask for details” form displayed broken or missing labels, which made it difficult (and in some cases impossible) for end-users to complete an

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