As AI agents become embedded in CX, deploying them on fragmented data and disconnected systems turns them into a liability at enterprise scale. The urgency to ship AI-powered experiences is creating a dangerous gap between what organizations think they are delivering and what the business can stan
As AI agents become embedded in CX, deploying them on fragmented data and disconnected systems turns them into a liability at enterprise scale. The urgency to ship AI-powered experiences is creating a dangerous gap between what organizations think they are delivering and what the business can stan