The full-stack thesis for CCaaS is becoming harder to ignore. The next phase of the contact center industry will be won by vendors that control a full CX stack, combining CCaaS, workforce management, quality, analytics, and AI under a single architectural umbrella. In that world, Five9 looks increas
The full-stack thesis for CCaaS is becoming harder to ignore. The next phase of the contact center industry will be won by vendors that control a full CX stack, combining CCaaS, workforce management, quality, analytics, and AI under a single architectural umbrella. In that world, Five9 looks increas