Zendesk has integrated GPT-5 and HyperArc to enhance its platform with dual AI capabilities, shifting from traditional reliable agent automation to real-time intelligence that can dynamically respond to customer interactions. These updates enable support teams to leverage advanced language models for more sophisticated automation whilst gaining actionable insights during live customer engagements, requiring administrators to reconfigure workflows and consultants to reassess their automation strategies accordingly.
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc VentureBeat
Inside Zendesk’s dual AI leap: From reliable agents to real-time intelligence with GPT-5 and HyperArc Venturebeat