Plume has acquired Sweepr to expand its AI-orchestrated customer experience platform specifically for internet service providers globally, enabling ISPs to deliver more sophisticated automated support and engagement capabilities. This acquisition strengthens Plume's ability to compete in the CX space by integrating Sweepr's technology into its existing platform, potentially offering ISP customers enhanced self-service and AI-driven interactions that could reduce support ticket volume and improve resolution times.
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Plume Acquires Sweepr to Deliver AI-Orchestrated Customer Experience Platform to ISPs Globally WebWire