Release notes through 08 May 2026
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features acquisition

Canva doubles down on AI and marketing automation with Simtheory, Ortto acquisitions

Canva doubles down on AI and marketing automation with Simtheory, Ortto acquisitions  TechCrunch

Google News - Customer Service AI 08 Apr 2026
industry acquisition

AWS Partner Caylent Acquires AI Contact Center-Focused Consulting Firm

AWS Partner Caylent Acquires AI Contact Center-Focused Consulting Firm  The Information

Google News - Contact Centre AI 08 Apr 2026
acquisition ai

Caylent Acquires Pronetx to Deliver AWS Native Customer Engagement and Agentic CX

Caylent Acquires Pronetx to Deliver AWS Native Customer Engagement and Agentic CX  National Today

Google News - CX Platform 07 Apr 2026
acquisition

List of 15 Acquisitions by Zendesk (Apr 2026)

List of 15 Acquisitions by Zendesk (Apr 2026)  Tracxn

Google News - Zendesk 06 Apr 2026
acquisition industry

Zendesk adds Forethought to push self-improving CX agents

Zendesk adds Forethought to push self-improving CX agents  ContentGrip

Google News - Zendesk 02 Apr 2026
acquisition

Zendesk Completes Acquisition of Forethought

Zendesk Completes Acquisition of Forethought  WebWire

Google News - Zendesk 02 Apr 2026
features acquisition competitor

Slack adds 30 AI features to Slackbot, its most ambitious update since the Salesforce acquisition

Slack today announced more than 30 new capabilities for Slackbot, its AI-powered personal agent, in what amounts to the most sweeping overhaul of the workplace messaging platform since Salesforce acqu...

VentureBeat 31 Mar 2026
acquisition industry

OneEthos acquires solar customer experience platform Bodhi

OneEthos acquires solar customer experience platform Bodhi  pv magazine USA

Google News - CX Platform 31 Mar 2026
acquisition industry

OneEthos Acquires Bodhi(R) to Drive Solar Installer Growth with Affordable Solar Financing and Seamless Customer Experience

OneEthos Acquires Bodhi(R) to Drive Solar Installer Growth with Affordable Solar Financing and Seamless Customer Experience  Digital Journal

Google News - CX Platform 31 Mar 2026
acquisition industry

OneEthos Acquires Bodhi(R) to Drive Solar Installer Growth with Affordable Solar Financing and Seamless Customer Experience

OneEthos Acquires Bodhi(R) to Drive Solar Installer Growth with Affordable Solar Financing and Seamless Customer Experience  StreetInsider

Google News - CX Platform 31 Mar 2026
acquisition

OneEthos acquires solar customer platform Bodhi

OneEthos acquires solar customer platform Bodhi  Solar Power World

Google News - CX Platform 31 Mar 2026
acquisition industry

OneEthos Acquires Bodhi(R) to Drive Solar Installer Growth with Affordable Solar Financing and Seamless Customer Experience

OneEthos Acquires Bodhi(R) to Drive Solar Installer Growth with Affordable Solar Financing and Seamless Customer Experience  The Globe and Mail

Google News - CX Platform 31 Mar 2026
acquisition zendesk

Zendesk Completes Acquisition of Forethought

Zendesk today announced the completion of its acquisition of Forethought, an AI agent platform enabling Zendesk…

Zendesk Press Releases 30 Mar 2026
acquisition zendesk

Zendesk Acquires Unleash to Enhance AI-first Employee Service Business

Today, Zendesk announced its acquisition of Unleash, an AI-powered enterprise search platform designed to connect knowledge…

Zendesk Press Releases 30 Mar 2026
acquisition ai industry

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought  diginomica

Google News - Zendesk 30 Mar 2026
acquisition ai industry

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought  diginomica.com

Google News - Zendesk 30 Mar 2026
acquisition ai industry

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought  Diginomica

Google News - Zendesk 30 Mar 2026
acquisition ai industry

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought

Zendesk brings on AI-native agentic CX capabilities with its acquisition of Forethought  Diginomica

Google News - Zendesk 30 Mar 2026
acquisition ai

Zendesk Completes Forethought Acquisition To Expand Autonomous Agent Capabilities

Zendesk Completes Forethought Acquisition To Expand Autonomous Agent Capabilities  Pulse 2.0

Google News - Zendesk 28 Mar 2026
acquisition ai

Zendesk Completes Forethought Acquisition To Expand Autonomous Agent Capabilities

Zendesk Completes Forethought Acquisition To Expand Autonomous Agent Capabilities  pulse2.com

Google News - Zendesk 28 Mar 2026
acquisition analysis

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic  StreetInsider

Google News - Customer Service AI 27 Mar 2026
acquisition industry

Zendesk Inc (Acquired) Stock: Recent Forethought Acquisition Signals AI Push in Customer Service Sec

Zendesk Inc (Acquired) Stock: Recent Forethought Acquisition Signals AI Push in Customer Service Sec  ad-hoc-news.de

Google News - Zendesk 27 Mar 2026
acquisition analysis

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic  StreetInsider

Google News - Customer Service AI 27 Mar 2026
acquisition

Zendesk, Inc. completed the acquisition of Forethought Technologies, Inc.

Zendesk, Inc. completed the acquisition of Forethought Technologies, Inc.  marketscreener.com

Google News - Zendesk 26 Mar 2026

What happened in Zendesk this week

Platform changes, security updates, and honest opinions from someone who builds on Zendesk every day. One email, Fridays.

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