AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds finance.yahoo.com
Announced on Rollout starts Rollout ends August 17, 2026 August 17, 2026 August 21, 2026 Zendesk is introducing asset field customization enhancements and changing the purchase cost field type to curr...
Forethought's Solve widget experienced a 32-minute outage on July 9, 2026, when a recently deployed change introduced a synchronization bug that triggered cascading failures across backend infrastruct...
Nurix AI has acquired Verloop.io to create a unified voice and conversational AI platform capable of automating over 20 million customer interactions monthly. The deal consolidates Verloop's chat-base...
Airties has acquired Aprecomm to integrate AI-driven broadband management capabilities into its platform, marking another consolidation in the vendor landscape where legacy and emerging players are ra...
Salesforce's acquisition of Fin signals a fundamental shift in how legacy CX platforms compete as AI agent adoption moves from pilot phase into production at scale. Rather than building AI-native capa...
Genesys acquired Pinkfish on 30 June 2026 to compress the integration timeline for deploying agentic AI in contact centers. The deal reflects a decisive industry shift away from standalone generative ...
Digital Workforce has acquired Front AI's customer service automation business for EUR 3 million, completing a transaction that consolidates agentic AI capabilities within the Nordic automation vendor...
Digital Workforce has acquired Front AI's agentic AI customer service business, marking another consolidation in a market where purpose-built contact centre AI vendors are being absorbed by larger pla...
Genesys has acquired Pinkfish, a move that signals the platform's commitment to accelerating AI automation deployment within contact centres. The acquisition targets a specific operational pain point:...
Genesys has acquired Pinkfish, a specialist in AI-driven contact center deployment, to accelerate the speed at which organisations can operationalise artificial intelligence across their customer serv...
Genesys Acquires Pinkfish to Close the Contact Center Automation Gap CX Today
Genesys Acquires Pinkfish to Expand AI Automation Across Enterprise Customer Service citybiz
Salesforce's $3.6 billion acquisition of Fin represents a decisive consolidation play in the agentic customer support space, bringing Fin's proprietary Apex model and 30,000+ existing customers into S...
Genesys Buys Pinkfish for Contact Center Automation Let's Data Science
Genesys Buys Pinkfish for Contact Center Automation CMSWire
Genesys has acquired Pinkfish, an agentic orchestration workflow company, in a move designed to close the gap between AI-driven customer conversations and real-world enterprise action. The acquisition...
AI checkout speeds purchase time at MotoGP event Retail Customer Experience
Customer Retention Over Acquisition: What the Advanced Success Plan for SAP CX Offers Utilities Customers SAP News Center
Genesys acquires Pinkfish to speed up contact center AI deployments TechTarget
Genesys acquires Pinkfish to speed up contact center AI deployments techtarget.com
Zendesk expands AI employee services with Beams team acquisition MSN
Zendesk Expands AI Employee Services with beams Team Acquisition Small Business Trends
MoEngage Acquires Aampe for Agentic Decisioning CMSWire