Release notes through 27 Mar 2026
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From Deltastring
acquisition analysis

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic  StreetInsider

Google News - Customer Service AI 27 Mar 2026
acquisition

Zendesk, Inc. completed the acquisition of Forethought Technologies, Inc.

Zendesk, Inc. completed the acquisition of Forethought Technologies, Inc.  marketscreener.com

Google News - Zendesk 26 Mar 2026
acquisition analysis

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic

Tidio Research Finds AI Influences Half of Purchase Decisions but Receives Credit for Less Than 1% of Web Traffic  StreetInsider

Google News - Customer Service AI 27 Mar 2026
acquisition

Zendesk Completes Acquisition of Forethought

Zendesk Completes Acquisition of Forethought  Yahoo Finance

Google News - Zendesk 26 Mar 2026
acquisition

Zendesk Completes Acquisition of Forethought

Zendesk Completes Acquisition of Forethought  Carroll County Mirror-Democrat

Google News - Zendesk 26 Mar 2026
acquisition

Zendesk Completes Acquisition of Forethought

Zendesk Completes Acquisition of Forethought  Morningstar

Google News - Zendesk 26 Mar 2026
acquisition

Zendesk Completes Acquisition of Forethought

Zendesk Completes Acquisition of Forethought  PR Newswire

Google News - Zendesk 26 Mar 2026
acquisition zendesk

Zendesk Completes Acquisition of Forethought

Zendesk Completes Acquisition of Forethought

Zendesk Press Releases 26 Mar 2026
acquisition industry

Zendesk Inc (Acquired) Stock: Recent Forethought Acquisition Signals AI Push in Customer Service Sec

Zendesk Inc (Acquired) Stock: Recent Forethought Acquisition Signals AI Push in Customer Service Sec  ad-hoc-news.de

Google News - Zendesk 27 Mar 2026
acquisition

Zendesk Completes Acquisition of Forethought

Zendesk Completes Acquisition of Forethought  The Killeen Daily Herald

Google News - Zendesk 26 Mar 2026
acquisition

Black-led AI startup Forethought to be acquired by Zendesk

Black-led AI startup Forethought to be acquired by Zendesk  MSN

Google News - Zendesk 25 Mar 2026
acquisition

Black-led AI startup Forethought to be acquired by Zendesk

Black-led AI startup Forethought to be acquired by Zendesk  msn.com

Google News - Zendesk 25 Mar 2026
acquisition

Black-led AI startup Forethought to be acquired by Zendesk

Black-led AI startup Forethought to be acquired by Zendesk  msn.com

Google News - Zendesk 24 Mar 2026
acquisition

Black-led AI startup Forethought to be acquired by Zendesk

Black-led AI startup Forethought to be acquired by Zendesk  MSN

Google News - Zendesk 19 Mar 2026
acquisition

Zendesk to acquire Forethought to expand resolution platform

Zendesk to acquire Forethought to expand resolution platform  msn.com

Google News - Zendesk 18 Mar 2026
acquisition

Zendesk moves to buy Forethought to deepen AI service automation

Zendesk moves to buy Forethought to deepen AI service automation  TechInformed

Google News - Zendesk 16 Mar 2026
acquisition ai

Zendesk Completes Forethought Acquisition To Expand Autonomous Agent Capabilities

Zendesk has completed its acquisition of Forethought, integrating self-improving autonomous AI agents into its platform that can automate routine service tasks across chat, email, and voice whilst con...

Google News - Zendesk 28 Mar 2026 2 sources
acquisition ai industry zendesk

Zendesk acquires AI startup Forethought for customer service advancement

Zendesk has acquired Forethought, an AI startup specialising in agentic customer service automation, in a deal valued at over $200 million expected to close by end of March, bringing self-improving AI...

Google News - Zendesk 24 Mar 2026 23 sources
acquisition

Deon Nicholas Built Forethought Before the AI Boom. Zendesk Is Acquiring It.

Deon Nicholas Built Forethought Before the AI Boom. Zendesk Is Acquiring It.  shoppe black

Google News - Zendesk 12 Mar 2026
acquisition

Zendesk Acquires AI Customer Service Startup Forethought Technologies

Zendesk has entered into a definitive agreement to acquire Forethought Technologies, an AI-focused customer service startup, strengthening its artificial intelligence capabilities for support operatio...

Google News - Zendesk 13 Mar 2026 5 sources
acquisition industry

Zendesk Acquires AI Startup Forethought to Enhance Customer Service

Zendesk has acquired Forethought, an AI startup specialising in agentic customer service support, marking a significant strategic push to integrate advanced AI capabilities into its platform. This acq...

Google News - Zendesk 27 Mar 2026 4 sources
acquisition

Zendesk to acquire Forethought to expand resolution platform

Zendesk to acquire Forethought to expand resolution platform  Yahoo Finance

Google News - Zendesk 12 Mar 2026
acquisition industry

Zendesk Acquires Pioneering Customer Service AI Startup Forethought

Zendesk Acquires Pioneering Customer Service AI Startup Forethought  National Today

Google News - Customer Service AI 11 Mar 2026
acquisition

Zendesk acquires Forethought in its biggest deal in two decades

Zendesk acquires Forethought in its biggest deal in two decades  thenextweb.com

Google News - Zendesk 12 Mar 2026

What happened in Zendesk this week

Platform changes, security updates, and honest opinions from someone who builds on Zendesk every day. One email, Fridays.