Genesys has acquired Pinkfish, an agentic orchestration workflow company, in a move designed to close the gap between AI-driven customer conversations and real-world enterprise action. The acquisition brings Pinkfish’s MCP-based tool integration and workflow automation capabilities into Genesy
Genesys has acquired Pinkfish, an agentic orchestration workflow company, in a move designed to close the gap between AI-driven customer conversations and real-world enterprise action. The acquisition brings Pinkfish’s MCP-based tool integration and workflow automation capabilities into Genesy