← Back to news

AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds

AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds  finance.yahoo.com

• AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds - finance.yahoo.com

  Google News - Zendesk 12 Aug 2026

  AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds  finance.yahoo.com

• Aflac’s Customer Experience Strategy: Knowing When AI Should Step Aside For A Human
  1 source 20 Sep 2026
• DACH shoppers are wary of AI customer service
  1 source 19 Sep 2026
• Scheduled Maintenance - Oct 13 ~ Oct 20, 2026 | All Pods | Advanced Action Flows, Analytics, Chat, Contact Center, Sales, Support, and Sunshine Conversations
  1 source 18 Sep 2026
• Chewy expects AI to cut $50M in costs by fiscal 2027, boosting efficiency in customer service and vet care.
  1 source 18 Sep 2026
• Tabs Selects ASAPP to Scale High-Touch Customer Experience with AI
  3 sources 17 Sep 2026