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AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds

AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds  01net

• AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds - 01net

  Google News - Zendesk 12 Aug 2026

  AI Adoption in CX Nears 70%, Yet Only 2% of Programs Reach the Center of Excellence Standard, Forethought Report Finds  01net

• Customers value customer service results, not necessarily live support
  1 source 24 Aug 2026
• OpenAI’s Push on Regulation Could Change How CX Teams Buy and Govern AI
  1 source 24 Aug 2026
• Tailor Brands Wins Multiple 2026 Industry Awards for AI, Compliance, and Customer Service Excellence
  1 source 24 Aug 2026
• 8x8 adds Krisp voice AI tools to contact centre suite
  1 source 24 Aug 2026
• Google buys Spirit data for AI training, say executives
  1 source 24 Aug 2026