Zendesk has launched a suite of LLM-driven agents designed to autonomously resolve 80% of support tickets without human intervention, complemented by a co-pilot agent to assist technicians with the remaining 20%, alongside additional agents for voice support, administration, and analytics. The company has built this capability through strategic acquisitions including Klaus and Ultimate, with early customer testing showing customer satisfaction increases of 5–10 percentage points, marking a significant shift towards AI-driven support operations that could reshape staffing requirements across the industry.
Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.
Zendesk says its new AI agent can solve 80% of support issues TechCrunch