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The audacity of hope: Salesforce’s pivot into CCaaS

The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

• The audacity of hope: Salesforce’s pivot into CCaaS

  No Jitter 13 Mar 2026

  The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

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