Bandwidth Partners with New Agentforce Contact Center The AI Journal
Bandwidth Partners with New Agentforce Contact Center The AI Journal
From another Salesforce AI invention to an expanded Vonage and ServiceNow partnership, here are extracts from some of this week’s most popular news stories. Salesforce Brings Ambient Intelligence to S...
Bandwidth Partners with New Agentforce Contact Center aijourn.com
Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions Venturebeat
Inside Agentforce Contact Center: The New "AI Plus Human" Workforce CX Today
Intercom's new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 at customer service resolutions venturebeat.com
Salesforce Agentforce Contact Center Brings Unified Data and AI Agents to Customer Service Cloud Wars
In a recent demo for its Agentforce AI Agent Builder, the company showed how imposing logical rules on customer service agents could improve consistent outcomes.
Strong analyst sentiment on Freshworks (FRSH) following strong 2025 performance MSN
At a time when enterprise customer experience strategies are increasingly tied to real-time data and insights from AI-based analytics, Salesforce subsidiary Informatica has expanded its collaboration...
Freshworks has achieved profitability for the first full year, marking a significant operational milestone for the CRM and customer engagement platform competitor, though the company's stock price has...
Freshworks has achieved profitability for the first time on a full-year basis, yet its stock price has simultaneously hit an all-time low, signalling investor concerns that may extend beyond financial...
Freshworks posts first full-year profit; stock hits all-time low MSN
Freshworks posts first full-year profit; stock hits all-time low MSN
Freshworks posts first full-year profit; stock hits all-time low msn.com
Big CX News from Salesforce, Zendesk, NiCE & AWS CX Today
The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.
Salesforce introduces agentic contact center with unified AI, CRM and channels Express Computer
Big CX News from Salesforce, Zendesk, NiCE & AWS cxtoday.com
Top MarTech News From the Week of March 13th: Updates from Zendesk, Salesforce, CallMiner, and More solutionsreview.com
Salesforce has launched Agentforce Contact Center, an integrated platform combining AI-powered agents with native CRM capabilities to replace fragmented, multi-vendor contact centre stacks. The soluti...
Salesforce launches Agentforce Contact Center unifying voice, AI, and CRM - CHOSUNBIZ Chosunbiz
Agentforce Contact Center brings native CCaaS to Salesforce TechTarget