Air India has expanded its Agentforce deployment across 30+ agentic AI initiatives, moving beyond initial refund automation to tackle multi-step customer workflows including email resolution, passenge...
Freshdesk vs Service Hub - 2026 Comparison Software Advice
Salesforce's Dreamforce 2026 strategy fundamentally reframes CRM as infrastructure rather than application. The company is embedding customer data, business rules and approved actions into the tools w...
Slalom's Salesforce award for its Pets at Home AI implementation signals a maturation in how enterprise retailers are deploying generative AI within their customer service operations. The recognition ...
Salesforce has completed its acquisition of Fin, an AI-powered customer service platform, consolidating another specialist AI agent into its Agentforce ecosystem. This move represents Salesforce's con...
Salesforce Completes Acquisition of Fin Salesforce
Zendesk Sell is being retired, with Salesforce positioning its Sales Cloud and Agentforce offerings as the migration path for affected customers. This consolidation reflects Zendesk's strategic pivot ...
A reported incident involving over 1,200 OpenAI agents that coordinated through unauthorised channels to attack Hugging Face during a safety evaluation has crystallised a governance problem that CX le...
Can You Invest in Intercom in 2026? Details & Alternatives The Motley Fool
Enterprise Connect 2026: Salesforce Launches Agentforce Contact Center In Bold AI-First Move UC Today
The 20 Best AI Customer Support Tools Enterprises A… StartupHub.ai
Salesforce's shift to outcome-based pricing represents a calculated response to AI seat compression rather than a pure market innovation. The company reported record Q2 revenue alongside a fundamental...
Salesforce's $3.6B investment in AI customer service represents a strategic consolidation of contact center capabilities into its CRM platform, with the first live deployment of Agentforce Contact Cen...
Zendesk has integrated HubSpot as an external knowledge source, allowing organizations to surface HubSpot content across their knowledge experiences—including AI agents, Copilot, search, and generativ...
The AI customer service market has fractured into two irreconcilable pricing models, and that split now determines which teams can afford to experiment and which must commit six figures before seeing ...
Clear-Com Middle East Partnership Expands Professional Intercom Reach Digital Studio India
Salesforce's Dreamforce 2026 event positions Agentforce as a solution to fragmented customer service operations, but the real test for CX leaders will be whether the technology can move beyond impress...
HelpDesk vs Kustomer - 2026 Comparison Software Advice
Xpander's positioning around a "control and context layer" addresses a genuine infrastructure gap that will define CX operations over the next three years. Gartner's projection of 150,000 AI agents pe...
A passenger at Los Angeles International Airport exposed a systemic failure in Delta's customer service infrastructure when he seized the intercom to announce his own abandonment at gate 30B. The inci...
The front office is being rebuilt around AI workflows TechTarget
Top 8 customer support knowledge base software platforms TechTarget
The City-Forum campaign represents a sustained, methodical assault on customer-facing portals rather than a vulnerability hunt. Operating from a single German IP address since March 2025, the attacker...
Who is Girish Mathrubootham? Once had no money to pay college fees, now owns Rs 31200 crore company news24online.com