Announced on Rollout starts Rollout ends July 22, 2026 July 22, 2026 July 28, 2026 We’re excited to announce the general availability of Freshdesk as a knowledge source. You can now connect Freshdesk...
TTEC Digital Deploys First Live Salesforce Customer on Agentforce Contact Center GlobeNewswire
A new AI-powered front-office platform has emerged targeting the home-service and landscape management sector, signalling a deliberate vertical specialisation strategy within the broader CX technology...
EgyptAir's deployment of Salesforce's AI-powered customer platform signals a strategic shift toward consolidating customer interactions within a single ecosystem rather than managing fragmented point ...
Hey everyone, Full disclosure, I work at Geckoboard, and I wanted to share something we've built that might help some of you. We've put together an MCP that connects Claude, ChatGPT, and other AI tool...
AI-driven workforce displacement in contact centers is accelerating unevenly across industries, with retail, hospitality and food service facing the steepest job losses whilst banking, insurance and u...
10 Best Free Help Desk Software for Tech Startups in 2026 G2 Learn Hub
Dealer commerce environments expose a fundamental misalignment in how CX teams approach modernisation: investing in customer-facing interfaces whilst leaving backend systems fragmented and disconnecte...
Amazon's integration of Connect with Salesforce via the Model Context Protocol represents a fundamental architectural shift in how AI agents operate within contact centers. Rather than relying on pred...
Enterprise migration from Zendesk to Salesforce reflects a fundamental shift in how organisations are evaluating CX infrastructure in 2026. The movement centres on Salesforce's aggressive consolidatio...
HubSpot and IBM represent fundamentally different bets on enterprise AI, yet the comparison reveals critical tensions in how CX platforms are evolving. HubSpot has embedded generative AI across its en...
Salesforce has extended its Headless 360 framework to embed CRM data, Tableau analytics, and AI agents directly into Slack through MCP servers, allowing users to read and edit records without leaving ...
Salesforce's acquisition of Contentful represents a strategic repositioning of content from a marketing asset into operational infrastructure that powers AI-driven customer experiences. Rather than a ...
HubSpot's abrupt reversal of its data enrichment policy and Microsoft's rollout of agentic AI across Dynamics 365 expose a fundamental tension in how vendors are approaching customer trust and operati...
Triveni Power's adoption of Salesforce's AI platform signals a pragmatic shift in how mid-market enterprises are approaching sales and customer operations integration. Rather than treating AI as a sta...
Salesforce's $1 billion five-year commitment to Switzerland represents a deliberate escalation of Agentforce from pilot technology to production-scale infrastructure. The announcement, made by Marc Be...
Lessons from the front lines of AI-powered service transformation raconteur.net
Salesforce's shift to outcome-based pricing for Agentforce—charging only when AI agents successfully resolve customer issues—represents a fundamental recalibration of how vendors price autonomous CX t...
The major CX vendors have fundamentally shifted their product strategy from assisted engagement to autonomous execution. Salesforce's general availability of Agentforce Commerce—particularly the Shopp...
Intercom Revenue, Valuation & Funding History (2026) GetLatka
Salesforce's integration of native workforce engagement management into its contact center platform addresses a structural problem that has plagued supervisors for years: the operational fragmentation...
Salesforce’s launch of native workforce engagement management at CCW Las Vegas was always going to trigger lots of questions. The first story was the announcement itself. This story is the one b...
Salesforce's launch of Agentforce Contact Center Workforce Engagement Management at CCW 2026 completes the platform's end-to-end contact center architecture by embedding native WEM capabilities direct...
Salesforce has introduced a performance-based pricing model for its AI agent offering in Korea, charging customers only when the agent successfully resolves support cases. This represents a deliberate...