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Managing Humans and AI in One Contact Center Was Theory. Salesforce Wants It Operational

02 Jul 2026 1 source

Salesforce’s launch of native workforce engagement management at CCW Las Vegas was always going to trigger lots of questions. The first story was the announcement itself. This story is the one buyers can put into action. What changes when WEM becomes native to the CRM? How mature is Salesforce

Sources

Managing Humans and AI in One Contact Center Was Theory. Salesforce Wants It Operational

CX Today 02 Jul 2026

Salesforce’s launch of native workforce engagement management at CCW Las Vegas was always going to trigger lots of questions. The first story was the announcement itself. This story is the one buyers can put into action. What changes when WEM becomes native to the CRM? How mature is Salesforce