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Big CX News from Salesforce, HubSpot, Genesys & Microsoft

From the official launch of Salesforce’s Agentforce Commerce to acquisitions from HubSpot and Genesys, here are extracts from this week’s most popular news stories. Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season Salesforce has confirmed the general availability f

• Big CX News from Salesforce, HubSpot, Genesys & Microsoft

  CX Today 03 Jul 2026

  From the official launch of Salesforce’s Agentforce Commerce to acquisitions from HubSpot and Genesys, here are extracts from this week’s most popular news stories. Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season Salesforce has confirmed the general availability f

• Managing Humans and AI in One Contact Center Was Theory. Salesforce Wants It Operational
  1 source 02 Jul 2026
• Spanx, Dermalogica, AS Beauty Pilot Marketing, CX AI Agents
  1 source 02 Jul 2026
• Zendesk’s Momentum Shows Contact Centers are Racing to End Silos as Voice Volumes Climb
  1 source 02 Jul 2026
• How buying a washing machine became an AI comedy: Why the AI customer service revolution is a failure
  1 source 02 Jul 2026
• Inside UJET’s CX AI Evolution: Spiral, BYO-AI, and the Dawn of Agentic Orchestration
  2 sources 01 Jul 2026