Salesforce has launched Agentforce, an AI-powered contact centre platform that repositions the company from a CRM provider into a comprehensive customer experience engine, directly challenging established players in the contact centre space. This move signals Salesforce's intent to compete more aggressively in customer service operations, leveraging its AI capabilities to offer autonomous agent functionality alongside traditional support tools.
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet CX Today
Salesforce unveils Agentforce AI-powered contact centre ecommercenews.com.au