Iterum, a nearshore BPO provider, has launched iCoach, an AI-enabled training and performance enablement platform designed to enhance contact centre operations. The solution addresses the growing demand in the AI-powered contact centre market, which is projected to reach USD 12.1 billion by 2033, offering support teams automated coaching and performance optimisation capabilities.
AI In Contact Center Market to hit USD 12.1 Billion By 2033 vocal.media
Nearshore BPO Provider Iterum Launches iCoach: an AI-Enabled Contact Center Training & Performance Enablement Solution USA Today