← Back to news

AI Can Build the Campaign. Can It Run the Journey?

In recent times, customer engagement platforms have championed AI agents that can write content, build audiences, and recommend the next best action. But has the conversation moved on? The latest news and announcements suggest vendors are now being judged less on whether their AI can produce a campa

• AI Can Build the Campaign. Can It Run the Journey?

  CX Today 25 Sep 2026

  In recent times, customer engagement platforms have championed AI agents that can write content, build audiences, and recommend the next best action. But has the conversation moved on? The latest news and announcements suggest vendors are now being judged less on whether their AI can produce a campa

• Ando wants to take on Slack with a team messaging app that lets humans and agents work together
  1 source 24 Sep 2026
• Liberty Global begins Sierra AI rollout at Virgin Media O2
  1 source 24 Sep 2026
• People are sending AI bots to sit on hold, cancel subscriptions, and fight customer-service battles for them
  1 source 24 Sep 2026
• Webinar: Practical AI Strategies for Pest Control
  1 source 24 Sep 2026
• Ema raises $77M as AI starts eating into enterprise software and services
  1 source 23 Sep 2026