As AI agents take on a growing share of customer interactions, the moment when automation hands a customer over to a human advisor is becoming a critical test of trust. In this CX Today interview, Nicole Willing speaks with Craig Cotton, Global VP of Product Management at Concentrix, about why broke
As AI agents take on a growing share of customer interactions, the moment when automation hands a customer over to a human advisor is becoming a critical test of trust. In this CX Today interview, Nicole Willing speaks with Craig Cotton, Global VP of Product Management at Concentrix, about why broke