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AI not replacing customer service jobs: Gartner leader

AI not replacing customer service jobs: Gartner leader  Outsource Accelerator

• AI not replacing customer service jobs: Gartner leader - Outsource Accelerator

  Google News - Customer Service AI 28 Apr 2026

  AI not replacing customer service jobs: Gartner leader  Outsource Accelerator

• Microsoft Deploys Three AI Agents to Automate Contact Center Operations
  2 sources 28 Apr 2026
• Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center
  2 sources 28 Apr 2026
• Gartner Survey Finds 85% of Service and Support Leaders are Expanding Human Agent Responsibilities Despite Expectations of Mass AI Layoffs
  1 source 28 Apr 2026
• Microsoft Expands AI Capabilities Across Sales and Customer Experience
  1 source 28 Apr 2026
• You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once
  1 source 28 Apr 2026