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AI's role in telecom sector growing, but customer satisfaction lagging

AI's role in telecom sector growing, but customer satisfaction lagging  Castanet

• AI's role in telecom sector growing, but customer satisfaction lagging - Castanet

  Google News - Customer Service AI 13 May 2026

  AI's role in telecom sector growing, but customer satisfaction lagging  Castanet

• Quiq launches Voice AI & rebrand for customer service
  1 source 13 May 2026
• AI observability is critical - customer service automation scales
  2 sources 11 May 2026
• SAP rolls out customer experience AI agents, assistants
  1 source 12 May 2026
• Intercom rebrands as AI agent Fin after rapid revenue growth
  1 source 12 May 2026
• AWS Expands Amazon Connect into Four Agentic AI Solutions for Enterprise Operations
  1 source 12 May 2026