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AI Ticket summaries available in Zendesk Suite

Capped usage of AI summaries are now available to all Suite Professional or above customers. This way you can test the feature, see the impact at no additional cost.https://support.zendesk.com/hc/en-us/articles/10497898168090-Announcing-Copilot-AI-ticket-summaries-for-Professional-plans-and-above

• AI Ticket summaries available in Zendesk Suite

  Internal Note 05 May 2026

  Capped usage of AI summaries are now available to all Suite Professional or above customers. This way you can test the feature, see the impact at no additional cost.https://support.zendesk.com/hc/en-us/articles/10497898168090-Announcing-Copilot-AI-ticket-summaries-for-Professional-plans-and-above

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