CX is about to get flooded with AI agents. Gartner’s April 2026 forecast puts the average global Fortune 500 enterprise at more than 150,000 agents by 2028, compared with fewer than 15 in 2025. The awkward bit is governance: just 13% of organizations think they’ve already got it right. Alation sees
CX is about to get flooded with AI agents. Gartner’s April 2026 forecast puts the average global Fortune 500 enterprise at more than 150,000 agents by 2028, compared with fewer than 15 in 2025. The awkward bit is governance: just 13% of organizations think they’ve already got it right. Alation sees