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Amazon Connect Customer Brings Live Sync and the Agentic CX Designer to CCW – Here Is Why That Matters

It is a reasonable question. It drives a reasonable set of product investments. And according to Pasquale DeMaio, VP of Amazon Connect Customer, it is the wrong question entirely. Deflection, he argues, is dead. The goal is not containment. It is resolution. You can hear why he thinks so, and push

• Amazon Connect Customer Brings Live Sync and the Agentic CX Designer to CCW – Here Is Why That Matters

  CX Today 22 Jun 2026

  It is a reasonable question. It drives a reasonable set of product investments. And according to Pasquale DeMaio, VP of Amazon Connect Customer, it is the wrong question entirely. Deflection, he argues, is dead. The goal is not containment. It is resolution. You can hear why he thinks so, and push

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