AI agents are already shaping customer journeys, even when you did not plan for it. Every chatbot handoff, auto reply, recommendation, and “next best action” can create a new branch in the experience. That is why AI customer journey orchestration is quickly becoming less of a nice-to-have and more o
AI agents are already shaping customer journeys, even when you did not plan for it. Every chatbot handoff, auto reply, recommendation, and “next best action” can create a new branch in the experience. That is why AI customer journey orchestration is quickly becoming less of a nice-to-have and more o