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Ask an Analyst: Forrester’s Max Ball on Conversational AI

Conversational AI is making waves and agentic AI implementations are real. Companies should experiment now, Ball says.

• Ask an Analyst: Forrester’s Max Ball on Conversational AI

  No Jitter 07 May 2026

  Conversational AI is making waves and agentic AI implementations are real. Companies should experiment now, Ball says.

• 73% of Enterprise CX Leaders Prefer Hybrid AI and Human Customer Service Models, Liveops Research Reveals
  1 source 06 May 2026
• 73% of Enterprise CX Leaders Prefer Hybrid AI and Human Customer Service Models, Liveops Research Reveals
  1 source 06 May 2026
• Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise threat
  1 source 04 May 2026
• 73% of Enterprise CX Leaders Prefer Hybrid AI and Human Customer Service Models, Liveops Research Reveals
  1 source 06 May 2026
• Anthropic Study Reveals Which Jobs Are Most Exposed to Real-World AI Risks
  1 source 30 Apr 2026