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Betting on CRM? You're backing the wrong horse.

It's time to send this enterprise platform to a nice farm upstate; CCaaS can do everything CRM does — and more.

• Betting on CRM? You're backing the wrong horse.

  No Jitter 16 Apr 2026

  It's time to send this enterprise platform to a nice farm upstate; CCaaS can do everything CRM does — and more.

• Enterprise AI organisations struggle with reality alignment, not coverage gaps
  3 sources 23 Jul 2026
• How to Justify AI Investments to Your CFO, According to Zendesk
  1 source 24 Jul 2026
• NiCE expands RingCentral partnership with AI focus
  1 source 23 Jul 2026
• Why Cognition bought Poke: AI personality is becoming a competitive advantage
  1 source 24 Jul 2026
• How to Justify AI Investments to Your CFO, According to Zendesk
  1 source 24 Jul 2026