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Big CX News from Avaya, ServiceNow, NiCE & HubSpot

From a new Avaya CEO to ServiceNow crowning itself as “the fastest-growing major enterprise cybersecurity company,” here are extracts from this week’s most popular news stories. Avaya Names New CEO – Can He Keep Up with Agentic AI? Avaya has named Jeff Clarke as its new CEO, with Patrick Dennis movi

• Big CX News from Avaya, ServiceNow, NiCE & HubSpot

  CX Today 07 Aug 2026

  From a new Avaya CEO to ServiceNow crowning itself as “the fastest-growing major enterprise cybersecurity company,” here are extracts from this week’s most popular news stories. Avaya Names New CEO – Can He Keep Up with Agentic AI? Avaya has named Jeff Clarke as its new CEO, with Patrick Dennis movi

• HubSpot Customer Agent Resolves 72% of Support Tickets Without Human Escalation
  2 sources 06 Aug 2026
• Aussie Broadband actively exploring AI in customer service
  1 source 06 Aug 2026
• Aussie Broadband actively exploring AI in customer service
  1 source 06 Aug 2026
• Google partners to expand AI customer service capabilities of Maps
  1 source 06 Aug 2026
• West Shore Home names chief tech officer to unify AI, data, customer experience platforms
  1 source 06 Aug 2026