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Big CX News from Five9, Cisco, Meta & More

From a major Five9 CCaaS deal to Zuckerberg’s AI agent vision, here are extracts from this week’s most popular news stories. Five9 Wins $100M Financial Services CCaaS Contract Five9 has landed a major Fortune 100 financial services CCaaS deal worth approximately $100 million in total contract

• Big CX News from Five9, Cisco, Meta & More

  CX Today 14 Aug 2026

  From a major Five9 CCaaS deal to Zuckerberg’s AI agent vision, here are extracts from this week’s most popular news stories. Five9 Wins $100M Financial Services CCaaS Contract Five9 has landed a major Fortune 100 financial services CCaaS deal worth approximately $100 million in total contract

• Regal ties its voice AI agents into Five9’s contact center platform
  2 sources 13 Aug 2026
• Older consumers most loyal to AI customer service
  2 sources 13 Aug 2026
• AssistRing Launches ARIS, Bringing 100% AI Quality Assurance to Customer Service Outsourcing
  3 sources 12 Aug 2026
• AICC Platform Enables Affordable AI Customer Service Agents Under $50 Monthly
  3 sources 12 Aug 2026
• Businesses Keep Investing In AI Customer Service, But Customers Still Want Humans.
  1 source 13 Aug 2026